Troubleshooting & Account Issues

Minor Accounts

• Navigating Account Upgrades: From Age 5 to 6
• Navigating Account Upgrades: From Age 12 to 13
• Transitioning from a Minor to an Adult Account

Device Issues

• Troubleshooting Platform Access on a New Device

Account Issues and Updates

• Troubleshooting Sign-In Issues
• Alma Provider Account Access: Contact Alma Support
• How to Update Your Personal Information
• How to Reset Your Password

Spring Health Notifications

• What to Do if You Received an Account Deactivation Notice
• Managing Your Notification Preferences
• Troubleshooting Missing Notifications