Troubleshooting Account Issues

Minor Accounts

• Navigating Account Upgrades: From Ages 5 to 6
• Navigating Account Upgrades: From Ages 12 to 13
• How do Spring Health accounts work when children turn 18?

Device Issues

• What should I do if I experience issues with the Spring Health application or website when using a new device?

Password Issues

• I forgot my password. How do I reset it?

Emails From Spring Health

• How do I adjust my Spring Health Email and SMS settings?
• What should I do if I'm not receiving emails or SMS messages from Spring Health?