How to Reset Your Password

Forgetting a password is a common hiccup, but it shouldn't stand in the way of your care. Whether you log in directly or use your company’s single sign-in portal, you can reset your password at any time.

Standard Password Reset Workflow

Follow these steps to securely reset your password:

1. Start at Login: Go to the login page and click the Forgot Password link.
2. Request the Link: Enter the email address associated with your Spring Health account.
3. Check Your Inbox: You will receive a password reset email within a few minutes.
   • Please click the “Reset Password” button only once. Each request generates a new link and invalidates the previous one. Always use the link from the most recent email.
4. Create a New Password: Follow the instructions in the email to set a new, secure password.

Troubleshooting Common Issues

If you aren't receiving the email or are getting an error message, try these quick fixes:

• Check Your Spam Folder: Sometimes reset links get filtered. If you find it there, move it to your "Inbox" first to ensure the link remains active and future emails are delivered correctly.
• Verify Your Email: Double-check that you are using the exact email address associated with your Spring Health account.
• Clear Your Cache: If the page feels "stuck," try clearing your browser cookies and cache, or try opening the link in an Incognito/Private window.
• Password Complexity: If your new password is rejected, try a more complex combination. To protect your data, our system will reject passwords that are too simple or have been used previously.