How to Reset Your Password

Forgetting a password is a common hiccup, but it shouldn't stand in the way of your care. We provide flexible, secure sign-in options to ensure you can access your account quickly. Whether you prefer to use a permanent password or a secure one-time code, getting back to your care takes only a few moments.

Sign In with a One-Time Password 

For members accessing Spring Health via a web browser, you can skip the password entry entirely by using a One-Time Password (OTP). This method allows for a secure, frictionless login without needing to recall your permanent password.

1. Request a Code: On the login page, select the option to sign in with a one-time code.
2. Choose Your Method: Enter the email address or mobile phone number associated with your Spring Health account.
3. Enter the Code: You will receive a secure 6-digit code via email or text. Enter this code on the login screen to be signed in on the spot.

How to Reset Your Permanent Password

If you prefer to maintain a permanent password or are logging in via the mobile app, follow these steps to reset your credentials:

1. Start at Login: Go to the login page and click the Forgot Password link.
2. Request the Link: Enter the email address associated with your Spring Health account.
3. Check Your Inbox: You will receive a password reset email within a few minutes.
   • Note: Please click the “Reset Password” button only once. Each request generates a new link and invalidates the previous one. Always use the link from the most recent email received.
4. Create a New Password: Follow the instructions in the email to set a new, secure password.

Troubleshooting Common Issues

If you aren't receiving the email or are getting an error message, try these quick fixes:

• Check Your Spam Folder: Sometimes reset links get filtered. If you find it there, move it to your "Inbox" first to ensure the link remains active and future emails are delivered correctly.
• Verify Your Email: Double-check that you are using the exact email address associated with your Spring Health account.
• Clear Your Cache: If the page feels "stuck," try clearing your browser cookies and cache, or try opening the link in an Incognito/Private window.
• Password Complexity: If your new password is rejected, try a more complex combination. To protect your data, our system will reject passwords that are too simple or have been used previously.