We want to make sure your Spring Health experience is as personal and seamless as possible. Keeping your account information up to date helps us stay connected with you and ensures that your care is tailored to your current needs. Whether you’ve moved, changed your name, or simply want to update your preferences, we’re here to help you make those changes quickly and easily.
Simple Updates You Can Make Yourself
You have the flexibility to update most of your personal details at any time through your self-service settings dashboard.
Personal Details: Update your First Name, Last Name, Preferred First Name, or Pronouns.
Staying Connected: Change your primary Email Address or Phone Number.
Preferences: Select your preferred Language for a more customized interface experience.
Support System: Update your mandatory Emergency Contact information.
Your Home: Update your Street Address if you have moved.
Note: When updating your email address, you will be prompted to re-enter your account password before saving. For data protection, you will then be automatically logged out and asked to log back in using your newly updated email address.
How to Make Changes
On a Desktop
Log In: Access your account dashboard at care.springhealth.com.
Navigate to Account: Click the person icon with your name on the left-hand sidebar, then select Settings.
- Choose Your Tab: Select the appropriate tab for the information you’d like to change (Contact, Location, Preferences, Security).
- Save Your Changes: Make your updates and hit Save changes.
On the Mobile App
Open the App: Log into your Spring Health mobile app.
Tap the Settings Icon: Tap the gear wheel icon in the top right-hand corner of the screen (it is located right between the messaging arrow icon and the help icon).
- Choose Your Tab: A menu will pop up from the bottom of your screen. Select Settings, then tap the appropriate tab for the information you’d like to change.
- Save Your Changes: Make your updates and hit Save changes.
When You Might Need a Little Extra Help
To keep your account secure, a few specific changes require a quick confirmation check-in with our Care Team.
Birthdays & Accuracy: If you need to correct a typo in your Date of Birth, please reach out to us so we can verify and update this sensitive medical information for you.
International Moves: If you’ve relocated to a new country, our team needs to manually update your account to verify your international benefit eligibility parameters and ensure you still have access to the right localized care systems.
State-to-State Moves: While you can modify your street address text field yourself, please actively notify us if you've moved to a entirely different state. This allows us to ensure your current provider is legally licensed to practice in your new location under regional medical compliance laws.
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