Troubleshooting Platform Access on a New Device

Accessing the Spring Health platform on a new phone, tablet, or computer should be a seamless experience. If you’re encountering glitches, error messages, or loading issues on a new device, these quick steps can help refresh the connection and get the platform running smoothly.

Quick Fixes for New Devices

1. Restart Your Device: It sounds simple, but a quick restart clears out temporary system files that might be interfering with the app or website.
2. Check Your Connection: Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. High-security networks (like those in offices or hospitals) can sometimes block specific platform features.
3. Update Your Software: 
   • Mobile: Check the App Store or Google Play Store for any pending Spring Health app updates.
   • Desktop: Ensure your operating system and web browser (Chrome, Safari, etc.) are running the latest versions.
4. Clear Browser Data: If you are using a web browser, clearing your cookies and cache removes outdated "saved" information that might be causing a conflict.
   • How to clear cookies and cache in Chrome
   • How to clear cookies and cache in Safari
   • How to clear cookies and cache in Firefox
   • How to clear cookies and cache in Microsoft Edge
5. Try an Alternate Browser: If the site isn't loading in your usual browser, try an alternative (like switching from Safari to Chrome) or open the page in an Incognito/Private window.

App-Specific Issues

If the Spring Health mobile app is freezing or won't open on your new device, try a "Clean Reinstall":

• Delete the app from your device.
• Restart your phone.
• Download the latest version of the Spring Health app from your official app store.