Spring Health Billing

Making a Payment

• Do you offer payment plans?
• How can I learn more about my balance?
• How do I know if the payment link I received is legitimate?
• Can I save card information or set up autopay?
• Can I use my HSA/FSA for payments and do you offer payment plans or discounts?
• The payment link I received isn't working

I Have Questions About Your Billing Process

• How long after a session should I expect to receive a bill?
• How can I access my bill or request a paper bill?

Obtaining Receipts For Payments

• How do I obtain a detailed receipt for my payment?

Understanding No Show Fees

• Why do we have No Show Fees?
• What is a No Show Fee and how do I avoid it?

Insurance Questions

• What if I'm out of network with Spring Health?
• Can Spring Health bill my secondary insurance?
• Do my dependents need to be listed as dependents on my health insurance?
• How do I know if I’m in-network or out-of-network with Spring Health?

Understanding Out of Network Billing

• What happens after my sponsored sessions end if I have Out-of-network insurance?
• Why can’t you bill my out-of-network insurance?
• Can I get reimbursed by my insurance for out-of-network services?
• How can I request documentation for reimbursement from my out-of-network insurance?
• How will I receive my superbill to submit to my out-of-network insurance?
• I have in-network Primary insurance, will you accept my out- of- network Secondary insurance?
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