International Considerations: Billing and insurance processes vary by country and region. This process applies to U.S.-based members only. If you are located outside the U.S., please contact your Care Navigator for next steps.
We aim to make your billing experience as transparent and predictable as possible. To ensure you stay informed, we automatically email invoices to the address registered with your Spring Health account. The time it takes to receive a statement depends on how your care is being covered.
When to Expect Your Statement
If You Are Using Insurance
- Claim Submission: We submit a claim to your insurance provider within 3–5 days after your session.
- Insurance Processing: It typically takes insurance companies 30 to 60 business days to process a clinical claim.
- Invoicing: Once your insurance processes the claim, we will email you an account statement for the specific out-of-pocket portion you are responsible for based on your plan’s Explanation of Benefits (EOB).
If You Are Not Using Insurance (Self-Pay)
- Statement Timeline: You will receive an account statement within 3–5 days after your session.
- Notification: You will receive a direct email as soon as a new statement is ready, including secure details on how to view and pay your invoice online.
What Happens if a Balance Goes Unpaid?
If an account balance remains unpaid, Spring Health follows a structured notification cycle that stretches over several months.
- Billing Reminders: Email notifications begin the day a statement is generated and continue periodically.
- Long-Term Delinquency: If a balance remains outstanding for an extended period, the account follows an internal escalation sequence. If unresolved over several months, the unpaid balance may ultimately be referred to a third-party collections agency.
To help you manage your account and avoid collections escalations, our billing team uses additional communication channels if digital statements are unread:
- Paper Statements via Mail: If our system detects that billing notification emails are not being opened, we will automatically mail physical paper statements to your address on file at regular intervals. If you prefer to receive paper-only statements, please contact our support team to update your delivery preferences.
- Automated Billing Calls: For accounts with past-due balances, you may receive an automated reminder call from our billing system at (855) 701-1720. Please be assured that this is a legitimate, verified Spring Health billing phone number.
Comments
Article is closed for comments.