International Considerations: Billing and insurance processes vary by country and region. This process applies to U.S.-based members only. If you are located outside the U.S., please contact your Care Navigator for next steps.
We aim to make your billing experience as transparent and predictable as possible. To ensure you stay informed, we automatically email invoices to the address registered with your Spring Health account.
The time it takes to receive a statement depends on how your care is being covered.
If You Are Using Insurance
- Claim Submission: We submit a claim to your insurance provider within 3–5 days after your session.
- Insurance Processing: It typically takes insurance companies 30 to 60 business days to process a claim.
- Invoicing: Once processed, we will email you an account statement for the portion you are responsible for, based on your plan’s specific coverage.
If You Are Not Using Insurance (Self-Pay)
- Statement Timeline: You will receive an account statement within 3–5 days after your session.
- Notification: You will receive an email as soon as a new statement is ready, including secure details on how to pay online.
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