International Considerations: Billing and insurance processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps.
To ensure your care remains uninterrupted and to save you time, you can save your payment information and enroll in Autopay. This feature automates your billing process, so you can focus on your wellness journey without manually settling every statement.
How to Save Your Card & Enroll
You can set up Autopay in just a few clicks through your secure portal:
- Log In: Access your Spring Health account via the mobile app or a desktop browser.
- Open Your Wallet: Navigate to your Billing page and select Wallet.
- Add Payment Method: Click on Add Payment Method or Update to enter your credit/debit card details.
- Enable Autopay: Switch the Auto-pay toggle to On.
When to Proactively Update Your Card
To avoid unexpected care disruptions, we highly recommend double-checking and updating your saved payment details in your Wallet ahead of major transitions, such as:
- When your employer-sponsored sessions are about to conclude and you are transitioning to self-pay or insurance billing.
- When you have recent changes to your insurance coverage or health plan provider.
- When your financial institution issues you a new card or expiration date.
Important Details About Autopay
- Outstanding Balances: You must clear any existing outstanding balance before you can enroll in Autopay. Once your account balance is at zero, the enrollment toggle will become available.
- Charging Schedule: Your card on file will be automatically charged for your portion of the balance 14 days after a statement is issued. This window gives you plenty of time to review your invoice details before the transaction occurs.
- Notifications: Transparency is key. You will always receive an email notification from patientbilling@springhealth.com before any charges are processed.
- Flexibility: You are always in control. You can opt out of the automated system at any time by returning to your Wallet and switching the toggle back to Off.
- Failed Autopay: Enrolling in Autopay helps manage your billing, but it only works if your card is successfully processed. If an Autopay transaction fails—such as due to an expired card, insufficient funds, or a changed billing zip code—your balance will remain outstanding. Please monitor your billing emails to ensure transactions are successful.
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