We understand that navigating insurance can be complex, especially if your coverage is out-of-network. While Spring Health is unable to bill out-of-network insurance carriers directly, we are fully committed to providing you with the documentation you need to seek potential reimbursement from your plan.
Out-of-Network (OON) Reimbursement
If Spring Health is out-of-network for your plan, you may still be eligible for reimbursement from your insurance company depending on your specific benefits. We recommend calling the number on the back of your insurance card to confirm your "Out-of-Network Behavioral Health" benefits before you begin.
What is a Superbill?
A Superbill is an itemized document designed specifically for insurance companies. It includes the procedure codes (CPT) and diagnosis codes (ICD-10) that your carrier needs to process a claim for potential reimbursement.
How to Request Your Superbill
To ensure your request is handled efficiently, please have your desired date range ready (e.g., January 1st, 2025 to March 31st, 2025) and follow these steps:
- Check Your Email: Confirm your email address is correct in your Account Settings.
- Visit the Support Center: Go to springhealth.com/support and select Submit a Request.
- Choose Your Issue: Select Benefits/Billing → Receipt Request.
- Detail Your Request: In the description, specify your request for a Superbill and the date range you need.
Once your request is processed by our Member Billing Support team, your superbill will be sent as a digital attachment directly to your email address on file.
If you don't see your superbill after our team has confirmed your request, check your spam folder for an email from our Spring Health billing team. Superbills are generated upon request; if you haven't requested one yet, please navigate to our Support Request Form.
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