International Considerations: Processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps.
Most traditional benefits include a fixed number of therapy sessions and a separate fixed number of coaching sessions. A flexible bundle combines both into a single shared pool that you can use in the way that fits your care.
How Flexibility Works for You
Your needs can change over time. You might want to focus on clinical therapy one month and shift to professional goal-setting the next. A flexible bundle adapts to those changes, so you aren’t locked into a fixed split.
Example Scenario
If your benefit includes 12 flexible sessions, you aren’t restricted to a “6 and 6” split. You can choose how to use them:
- Option A: Use all 12 sessions for therapy.
- Option B: Use all 12 sessions for coaching.
- Option C: Use a mix, such as 8 therapy sessions and 4 coaching sessions.
Eligibility Notes
If your sponsoring organization offers prepaid sessions, you may be eligible for coaching, therapy, and/or medication management, depending on the services your benefit includes. This isn’t available for all sponsored benefit plans, so check with your sponsoring organization if you’re unsure what your plan covers.
Identifying Your Benefit Type
If you have a flexible bundle, your Spring Health account shows your combined total clearly. You can check your remaining sessions anytime by logging in to the Member Portal or the Spring Health mobile app.
Still Have Questions?
If you’re unsure whether your plan is flexible or fixed, or you have questions about how your sessions are counted, our team is ready to help.