While we strive to provide a comprehensive home for your mental health care, we understand that you may occasionally choose to see a provider who is in-network with your insurance but practices outside of the Spring Health platform.
What to Expect When Moving Off-Platform
When you switch to a provider outside of Spring Health, your experience will change in a few key ways:
- Billing & Rates: All charges will be determined by that specific provider’s practice and your insurance plan's coverage.
- Scheduling: You will need to coordinate all future appointments directly with the provider’s office. These sessions will no longer appear in your Spring Health dashboard or app.
Proactive Steps for a Smooth Transition
To avoid any financial surprises, we recommend the following steps:
- Verify with the Provider: Ask the provider’s office for their specific billing policies, no-show fees, and session rates.
- Contact Your Insurance: Speak with your insurance carrier directly to confirm the provider is in-network and to get a clear breakdown of your expected out-of-pocket costs (copays, deductibles, etc.).
If you have questions about how to close out your Spring Health account or if you would like your Spring Health records transferred to a new provider, please let us know.
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