International Considerations: Processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps.
While we strive to provide a comprehensive home for your mental health care, you may sometimes choose to see a provider who is in network with your insurance but practices outside the Spring Health platform.
What to Expect When Moving Off-Platform
When you switch to a provider outside Spring Health, your experience will change in a few key ways:
- Billing and rates: All charges are determined by that provider’s practice and your insurance plan’s coverage.
- Scheduling: You’ll need to coordinate all future appointments directly with the provider’s office. These sessions will no longer appear in your Spring Health dashboard or app.
- Administrative tasks: When continuing care outside Spring Health, all scheduling, billing, and paperwork (if applicable) must be coordinated directly with your provider. Spring Health isn’t able to assist with administrative tasks for sessions held outside our platform.
Proactive Steps for a Smooth Transition
To avoid financial surprises, we recommend the following steps:
- Verify with the provider. Ask the provider’s office for their billing policies, no-show fees, and session rates.
- Contact your insurance carrier. Confirm the provider is in network and get a clear breakdown of your expected out-of-pocket costs, including copays and deductibles.
If you have questions about closing your Spring Health account or transferring your Spring Health records to a new provider, please visit our resources on Deactivating Your Spring Health Account and Requesting Your Medical Records.