Accessing Work-Life Support Services

Please note: Access to these services depends on your sponsoring organization’s specific plan. These features are currently only available to specific U.S.-based members. If you are located outside of the U.S., please contact your Care Navigator for information on the resources available in your region.

Supporting your well-being often extends beyond mental health care. Whether you are navigating family logistics, legal questions, or financial planning, Spring Health provides a suite of Work-Life Services. These resources are integrated directly into your platform, allowing you to manage life’s practical challenges in the same place you manage your care.

Core Services & Resources

Depending on your benefit plan, you may have access to expert guidance and hyperlocal resources for the moments that matter most.

Service What’s Included
Hyperlocal Search Instant localized database searches for child care, elder/adult care, pet care, summer camps, academic tutoring, and travel logistics near your home or office.
Legal Support 1:1 professional consultations with licensed attorneys for unique legal issues, plus immediate download access to legal forms and templates.
Financial Support 1:1 sessions with financial planners for budgeting, debt management, tax questions, retirement planning, and more.
Caregiving & Family Focused, real-time localized database search for childcare, specialized elder/adult care, local camps, tutoring, and pet care.
Daily Living Tools Self-service access to premium digital libraries, financial calculators, and regional relocation resources.
Human Support Dedicated Care Support Coordinators who provide personalized research and custom-vetted guidance for complex life events.

How to Access These Benefits

Accessing local services for everyday help is seamless and handled directly through your Spring Health account.

  1. Log In: Sign into your Spring Health account at care.springhealth.com.
  2. Navigate to Local Services: Find the Explore tab, then select the Local Services section from your dashboard.

  3. Search or Select: Use the search bar for instant local results or browse by category (e.g., "Legal Support" or "Eldercare").

  4. Submit a Request: For complex needs that require deeper research, use the 24/7 digital intake portal to connect with our Care Support team.

Out-of-Pocket Cost Disclaimer

While Spring Health provides full access to our Work-Life search directory, digital toolkits, intake coordinators, and initial 1:1 attorney or financial planner consultations under your employer benefit, Spring Health does not cover any external costs if you choose to hire or use the third-party resources found through these searches. Any ongoing childcare fees, tuition costs, retainer fees for lawyers, monthly eldercare facilities, or external provider bills are your sole financial responsibility. Always review retail pricing and contract terms independently before establishing a relationship with an external resource.

Integrated Support

Because stressors like financial strain or caregiving logistics frequently contribute to severe mental health challenges, these auxiliary services are tied back into your clinical care journey. If a practical life situation is causing emotional distress or burnout, your Spring Health Care Navigator is always available to provide direct clinical guidance and therapy matching while your logistical needs are being addressed.

If you have questions about which services are included in your specific plan or need help navigating the portal, our team is ready to support you. 

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