International Considerations: Processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps.
Leaving a job is a major life change, and we want your mental health support to continue as smoothly as possible. Whether you were covered through an employer-paid benefit or an insurance plan, this article explains your options for the next steps.
Understanding Your Coverage Type
How you accessed Spring Health determines your transition options. Use the table below to identify your plan type.
| If you saw it in a... | Your plan type is likely... | Key features |
| HR email, new hire package, or workplace signage | Employee Assistance Program (EAP) | Employer-sponsored |
| Health plan brochure or insurer website | Payer (insurance) | Accessed through your health plan |
Options for Continuing Care
1. Check for COBRA eligibility
If your benefits were through an EAP, you may be eligible for COBRA continuation coverage, which lets you keep your Spring Health benefits for a limited time after leaving.
Next step: Contact your previous employer's HR department or plan administrator to confirm whether Spring Health is included in your COBRA package.
2. Transition to self-pay or personal insurance
If you lose access to your sponsored benefit, you can still see many of our providers by paying out of pocket or using your own insurance.
- Visit springhealth.com/connect.
- Select your state, then choose "Self-pay" or "Insurance." Don't log in yet.
- Find care by picking a provider and a time. Many providers are the same, but your previous provider may not be available through this channel.
- Link your account by entering the email and password associated with your existing Spring Health account. This keeps your history connected.
3. Check for coverage with a new employer
If you've started a new role at a company that also partners with Spring Health, we can help you set up a new account to use those benefits.
Support During the Move
If you're losing access and need help finding a path forward, we have resources to help:
- Off-platform care: You're welcome to talk with your current provider about continuing care with them outside the Spring Health platform.
- Referral Care Team: Our Referral Care Team can provide a list of off-platform resources and referrals tailored to your new insurance or location.