Communication is key to your care journey. Spring Health provides a secure, HIPAA-compliant messaging platform that allows you to reach out to your provider between scheduled appointments. Whether you need to share a quick update, ask a clarifying question about a coping strategy, or confirm a logistical detail, you can do so directly from your dashboard.
Note: Messaging access is activated after you have scheduled your first session with a specific provider.
How to Send a Secure Message
You can access the messaging portal from both your computer and your mobile device.
On Desktop
- Log in to your Spring Health account at care.springhealth.com.
- Navigate to the Messages tab located in the left-hand sidebar.
- Select the provider you wish to contact from your list.
- Type your message and click Send.
On the Mobile App
- Log in to the Spring Health app.
- Tap the paper airplane icon located at the top of the home screen.
- Select your provider, compose your message, and tap Send.
What to Expect with Messaging
- Response Times: Providers generally check their messages during their standard business hours and typically respond within three business days. Messaging is intended for non-urgent communication.
- Clinical Depth: While messaging is great for brief check-ins or logistical questions, deeper clinical work is best reserved for your face-to-face sessions. If you have a complex topic to discuss, we recommend scheduling your next appointment as soon as possible.
- Notifications: You will receive an email notification whenever your provider sends a reply, ensuring you stay connected without needing to constantly check the app.
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