Troubleshooting Sign-Up Issues

Technical hurdles can be frustrating when you're trying to prioritize your mental health. Most sign-up issues are related to browser settings, existing account records, or security protocols. Following the steps below should resolve the majority of errors.

Confirm If You've Already Signed Up

If the system keeps pushing you toward a "Log In" screen instead of a "Sign Up" screen, you likely already have an account in our system.

• Check your inbox: Search for "Spring Health" to see if you have received a previous invitation or confirmation.
• Reset your password: If you think you might have an account but don't remember the credentials, use the Password Reset Link.

Clear Your Browser's Memory

Sometimes, old data stored in your browser can interfere with the registration process.

• Action: Delete your cookies and cache from your web browser settings and restart the browser.
• Try Incognito: Open a "Private" or "Incognito" window to see if the issue persists.

Switch Your Browser or Device

Spring Health is designed to be accessible on any device with internet access. However, for the most stable experience, ensure you are using the latest version of one of these recommended browsers:

• Google Chrome (Recommended)
• Safari
• Mozilla Firefox
• Microsoft Edge

Eligibility and Security Tips

• Secure Network: Always connect via a secure internet connection to safeguard your personal information during the sign-up process.
• Benefit Verification: If you receive an error stating your "Benefit could not be found," complete the verification form with as much information as possible and our team will follow up with you. If you are a dependent, make sure you selected the "I am a dependent" option when signing up.