Creating a Spring Health Account for a Minor Dependent

Helping your child access mental health support is a priority. If your benefits extend to minor dependents (ages 0–17), you will manage their care through a managed account. Because each person’s Spring Health account serves as their private Electronic Health Record (EHR), your child must have their own separate account. 

Steps to Add a Minor Dependent

To get started, you must first register and log in to your own Spring Health account at care.springhealth.com.

If you haven’t done so, you’ll need to complete your initial questionnaire to unlock your full dashboard.

1. Navigate to Family Settings: Open your Account Settings by selecting the icon with your name in the sidebar.
2. Add Your Child: Select "Family" → "Add Family" → "Add a Child."
3. Complete Account Setup: Fill in your child’s information and acknowledge the required notices and consents.

Note: If you do not see the "Family" tab, dependents may not be eligible under your specific benefit plan.

Email and Password Requirements

Each dependent must have a unique email address to create an account. If your child doesn’t have their own email, you can:

• Create a new email address that you can manage for your child (try one of these free options: Gmail, iCloud email, or Outlook), 
• Use a different email address not already associated with your own Spring Health account, or
• Create a Gmail alias by adding a plus sign (+) and a a unique combination of words or numbers after your username (before the @ symbol).

For example: 

• If your email is: janesmith@gmail.com
• A variant email for your child could be: janesmith+sasha1@gmail.com 
  • All emails sent to the “new” address will automatically forward to your Gmail. For example, an email sent to janesmith+sasha@gmail.com will arrive in janesmith@gmail.com’s inbox.

When creating the managed account, you must create a separate password for the child. While you will be responsible for the child's Spring Health account, they will be able to log into the account too. Creating a separate password for this account helps keep it secure when the child uses it on their own computer or the Spring Health app.

Scheduling Care for Your Child

When scheduling appointments for your child, always make sure you’re logged into their account. This ensures provider recommendations and availability are appropriate for your child’s age. 

You can access your child’s account by:

• Switching Profiles: While logged into your own account, navigate to Account Settings → Family → select “View Account” next to your child’s name.
• Direct Login: You can also log in directly using the unique email and password you created for them.

Important Notes

• Each Spring Health member must have their own separate account. Accounts function as individual Electronic Health Records (EHRs) and cannot be shared.
• If an additional parent or guardian needs access to your child’s account, a signed authorization is required. Without this authorization, we cannot share information with anyone other than the primary guardian.
• Legal age and access rights vary by location. Depending on a minor’s age and state of residence, they may have the legal right to create and manage their own account and assert confidentiality over their care.