Creating a Spring Health Account for a Minor Dependent

Helping your child access mental health support is a priority. If your benefits extend to minor dependents, you will manage their care through a nested, managed account. Because each person’s Spring Health account serves as their private Electronic Health Record (EHR), your child must have their own separate profile. 

Steps to Add a Minor Dependent

To get started, you must first register and log in to your own Spring Health account at care.springhealth.com. If you haven’t done so already, you will need to complete your initial questionnaire to access your full account.

1. Navigate to Family Settings: Open your account profile menu by selecting the icon with your name in the sidebar.
2. Add Your Child: Select Family → Add Family → Add a Child.
3. Complete Account Setup: Fill in your child’s information and acknowledge the required clinical notices and consents.

Note: If you do not see the "Family" tab anywhere in your account, dependents may not be covered under your organization's benefit plan.

Email and Password Requirements

Each dependent must have a completely unique email address to create a separate file in our system. If your child does not have an email address of their own, you can use one of these simple strategies:

• Create a standard new email address that you manage on their behalf (we recommend Gmail, iCloud email, or Outlook).
• Use a separate personal email address that you own, provided it is not already linked to an existing Spring Health profile.
• Create a Gmail variant/alias by adding a plus sign (+) and a unique identifier after your username but before the @ symbol.

How Gmail Aliases Work:

• Your email: janesmith@gmail.com
• Your child's account variant: janesmith+childname@gmail.com

Any system notifications sent to the child's variant email address will automatically route straight to your primary Gmail inbox, allowing you to manage everything from one place.

When creating the managed account, you will establish a distinct password for your child. While you are fully responsible for managing the account, your child can use these credentials to log in independently on their own device or via the Spring Health app.

Scheduling Care for Your Child

When scheduling appointments for your child, always ensure you are actively logged into their specific account profile. This guarantees that provider options, availability, and clinical recommendations are appropriate for your child’s exact age.

You can toggle into your child’s account using two methods:

• Switching Profiles: While logged into your own primary account, navigate to Account → Family → select View Account next to your child’s name.
• Direct Login: Log in directly on the homepage using the unique email address and password you established for them during registration.

Important Notes

• Each Spring Health member must have their own separate account. Accounts function as individual Electronic Health Records (EHRs) and cannot be shared.
• If an additional parent or guardian needs access to your child’s account, a signed authorization is required. Without this authorization, we cannot share information with anyone other than the primary guardian.
• Legal age and access rights vary by location. Depending on a minor’s age and state of residence, they may have the legal right to create and manage their own account and assert confidentiality over their care.