AI availability may vary by location: Some AI-supported tools are currently only available in certain regions. If you’re located outside the U.S., please reach out to your Care Navigator for support and to learn what’s available to you.
AI features may depend on your employer or plan: Not all benefit sponsors have opted into AI-supported services. This means some tools may not be available depending on your organization’s plan.
At Spring Health, we use technology to make mental health care more accessible, personalized, and efficient. Artificial intelligence (AI) can support your care experience, but it never replaces the human relationship at the core of your care.
AI-supported tools at Spring Health may help you find the right provider, get support between sessions, reduce administrative friction, and turn therapeutic insights into everyday habits.
Core Principles of AI at Spring Health
AI-supported tools are designed to assist with practical tasks, offer in-the-moment support, and provide helpful summaries and takeaways. These principles guide how they work:
- Support, not replacement: AI is not a licensed clinician and does not provide therapy, medical treatment, or diagnoses.
- Real human support: You will always have access to real people, including Care Navigators, licensed providers, and our Care Team.
- Optional and opt-in: You choose whether or not to engage with available AI-supported tools. Some tools may ask for your consent before use.
For urgent clinical needs, contact our 24/7 Crisis Support Line at 1-855-629-0554 (Option 2) or your local emergency services to speak with a licensed clinician in real time.
Meet Guide
Guide is Spring Health's AI that supports people across every stage of their mental health journey. It connects you to the right care, keeps you engaged, and helps the progress you make actually last.
Guide is built into the Spring Health care experience. It can use relevant context from your Spring Health care journey to help you take the next step, so you do not have to start over every time your life or your needs change. Guide can help you steady yourself in difficult moments, work toward the personal goals you have set with your provider, and find relevant self-guided resources. It never replaces the human relationship at the center of your care.
How Guide Shows Up
If Guide is active for your employer or sponsor benefit, it can support you across key moments in your care journey.
Navigate care
Guide doesn't replace your initial clinical assessment. It can use information from your assessment to help personalize your path.
Support in the moment
Mental health challenges don't wait for your next appointment. Guide can help you work through a hard moment, practice a coping skill, or prepare for a difficult conversation as it comes up.
Make changes that last
Progress often happens between your appointments. Guide can help you turn what you're working on in therapy into consistent habits.
Handle logistics
Guide can help answer common logistical and support questions related to:
- Managing your account setup or dependent profiles.
- Reviewing billing statements, invoices, or payment methods.
- Navigating technical features within the Spring Health platform.
If your question needs more support, you may be connected to a live Care Team agent.
Session Transcribing and Takeaways
If you and your provider both agree, you can enable session transcribing to receive secure, AI-generated summaries.
- Actionable summaries and takeaways: Includes high-level clinical highlights and personalized action items from your session.
- Dual consent required: This feature is optional and only activates with consent from both you and your provider at the start of an eligible session.
- Complete control: Either party can choose to pause or stop the recording during the session.
How we keep this safe
Guide includes safety screening and escalation processes. When risk is flagged, trained clinicians review and follow up according to Spring Health’s safety protocols. Guide is not a licensed clinician, does not provide therapy or diagnoses, and does not replace your provider or Care Navigator.
Your Privacy Matters
We take your privacy and data security seriously.
- We do not use your personal, identifiable data to train external foundation models.
- Any data used to improve our internal tools is de-identified in accordance with applicable privacy standards, meaning all personal information and identifying markers are removed.
- We handle data in accordance with applicable privacy, security, and health information requirements.
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