How Spring Health Protects Your Confidentiality

At Spring Health, your confidentiality and privacy are foundational to the care we provide. Your healthcare information—including conversations with providers and staff—is treated with the utmost care and protected through multiple layers of administrative, technical, and organizational safeguards.

Whether you are interacting with our platform or speaking to a clinician, Spring Health is committed to protecting your personal and health information in accordance with applicable privacy and data protection laws.

Multi-Layered Protection

We secure your journey through a combination of legal frameworks and internal protocols:

• Clinical Privacy: Your therapy sessions and clinical records are only accessible to your designated clinical providers and authorized staff who need the information to support your care.
• Legal Compliance: Your information is protected under relevant local laws (such as HIPAA in the United States or comparable frameworks internationally).
• Ongoing Training: Our providers and team members receive constant training to ensure they understand and uphold strict confidentiality standards.

Confidentiality Exceptions

While we prioritize your privacy, there are limited circumstances where licensed providers are required by law to share information to protect safety:

• Immediate risk of harm: If someone is at risk of harming themselves or others, providers may contact emergency services or appropriate authorities to ensure immediate safety and support.
• Abuse or neglect: If there are concerns involving abuse or neglect of a child, an elderly individual, or a person with a disability, providers are legally required to report this to protective services.
• Legal Mandates: In rare instances, Spring Health may be required to disclose specific information in response to a valid court order, subpoena, or other specific legal requirements. We review these requests strictly to ensure they meet legal standards before any information is shared.

Outside of these situations, your information remains confidential.

Need More Information?

Your trust matters to us, and we are committed to maintaining a safe, secure, and respectful environment for your care. If you have questions about privacy or confidentiality, our team is here to help. Please review our full Privacy Notice or reach out to our support team for additional guidance.