Contacting Your Medication Manager

Managing your medications effectively is a vital part of your well-being. Whether you need a refill, have a question about a side effect, or want to provide an update on how you’re feeling, Spring Health offers several secure ways to get in touch with your Medication Manager.

Option 1: Direct Secure Messaging

The most direct way to reach your provider for non-urgent questions is through our HIPAA-compliant messaging platform.

• How to start: Messaging is activated once you have scheduled your first session with your provider.
• On Desktop: Log in at care.springhealth.com and click the Messages tab in the left sidebar.
• On Mobile: Open the Spring Health app and tap the paper airplane icon at the top of the home screen.
• Response Time: Providers typically respond within three business days during their standard business hours.

Messaging is best for brief check-ins, non-urgent refill requests or asking clarifying questions. If you have complex concerns or are experiencing a significant change in your symptoms, your provider may ask you to schedule an appointment to discuss these safely and thoroughly.

Option 2: Contacting Care Support

If you need immediate assistance with a refill request or help relaying information to your provider, our Care Support team can facilitate the communication.

• Visit your Spring Health sign-in page, click the "Help" button at the top, and select "Contact Us" to start a live chat.

Option 3: Scheduling an Appointment

For complex questions or significant changes in how you are feeling, the best option is to schedule a follow-up session.

Important Notes

Messaging and Care Support are intended for non-urgent communication only. If you are experiencing a severe reaction to a medication or a medical emergency, do not use messaging or Care Support. Call 911 (or your local emergency services) or visit the nearest emergency room immediately.

Refill Requests: Please request refills at least one week before your medication runs out to allow for processing and pharmacy coordination.