Real-time closed captions are available in Spring Health’s video therapy sessions, ensuring our platform is accessible and inclusive for all members. This feature displays live, on-screen text during your appointment, providing essential support for members who are deaf or hard of hearing, as well as those navigating sessions in noisy environments.
Enabling Captions
You can turn captions on or off at any point during your live video session. Follow these steps to activate the feature:
- Locate the Menu: During your video call, look for the three dots (...) icon (often labeled "More" or "Settings") in your call controls.
- Toggle Captions: Click the icon and select Captions from the menu.
- Adjust as Needed: Text will begin appearing at the bottom of your video window immediately.
Quick Troubleshooting
Issue | Potential Solution |
| Captions are lagging | Ensure you have a stable internet connection; low bandwidth can cause text delays. |
| Can't find the menu | Make sure you are using the most updated version of the Spring Health mobile app or a modern web browser. |
| Wrong Language | At this time, captions only support English. Check back for future updates on multi-language support. |
Need Assistance?
If you encounter technical difficulties while trying to enable captions, our support team is available to help troubleshoot your connection or app settings.