What to Do if Your Therapist Doesn't Feel Like a Good Fit

The relationship between you and your provider is one of the most important factors in your mental health journey. It is completely normal to find that a specific therapist or coach isn't the right fit for your personality or goals. At Spring Health, you have the flexibility to change providers at any time, for any reason — no explanations needed.

Browse and Switch Providers on Your Own

If you are ready to look for someone new, you can explore available therapists and change providers directly through your Spring Health account.

• On Desktop:
  1. Log in at care.springhealth.com.
  2. Go to the Appointments tab. Underneath your current provider’s icon, select "Browse other therapists."
  3. Alternatively, click the + Get Care button at the top of the screen or the Services tab on the left to explore different types of care.
• On the Mobile App:
  1. Log in and tap the My Care tab at the bottom.
  2. Select Find New Care.
  3. Or, tap the Services tab at the bottom to browse available providers and different types of care.

Get Personalized Help Finding a New Match

If you’d like support with identifying a provider who may be a better fit based on your needs, preferences, and goals, our Care Team is here to help. Our Care Team can also facilitate off-platform referrals if you need a specialized level of care not currently available in our network.

Please note: Provider availability can vary by location. If you’re unable to find a suitable provider while browsing our network, our team is here to help — please reach out for support.

Important Notes for Switching Providers

• One Provider at a Time: To support consistent and effective care, we ask that you work with only one provider at a time for the same concern. Working with multiple therapists on the same issue can lead to conflicting guidance and may slow your progress.
• The 24-Hour Rule: To avoid a late cancellation fee or a "lost" session, remember to cancel any upcoming sessions with your previous provider at least 24 hours in advance.
• Momentum: You don't have to "start over." Your clinical assessment results stay with your profile, and you can share your existing goals with your new provider to keep your progress moving forward.

There’s no obligation to continue with a provider if it doesn’t feel like the right fit. Our goal is to help you find care that feels comfortable and effective, so you can get the most out of your therapy experience.