The therapeutic relationship between you and your provider is one of the most important factors in your mental health journey. It is completely normal to find that a specific therapist or coach isn't the right fit for your personality, communication style, or clinical goals. At Spring Health, you have the total flexibility to change providers at any time, for any reason—no explanations needed.
Browse and Switch Providers on Your Own
If you are ready to look for someone new, you can seamlessly explore available clinicians and change providers directly through your account.
On a Desktop Web Browser:
Log in at care.springhealth.com.
Go to the Appointments tab. Underneath your current provider’s profile icon, select "Change provider".
Alternatively, click the "+ Get Care" button at the top of the screen and select "Choose a different provider".
On the Mobile App:
Log into the Spring Health app and tap the My Care tab at the bottom.
Select Find New Care.
Alternatively, tap the Services tab at the bottom menu to browse available providers and alternative types of care.
Get Personalized Help Finding a New Match
If you’d like guided assistance finding a provider who aligns with your specific needs, background, or identity preferences, our Care Team is here to navigate the network for you. Our team can also coordinate external, off-platform referrals if you require a highly specialized level of care or specialized clinical programming not currently available in our immediate network.
Please note: Provider availability can vary by location. If you’re unable to find a suitable provider while browsing our network, our team is here to help.
Important Notes for Switching Providers
One Provider at a Time: To support consistent and effective care, we ask that you work with only one provider at a time for the same individual concern. Working with multiple therapists on identical issues can lead to conflicting clinical guidance and may stall your progress.
The 24-Hour Rule: To avoid a late cancellation fee or a lost sponsored session, remember to manually cancel any upcoming, pre-scheduled sessions with your previous provider at least 24 hours before the appointment start time.
Session Balance Limit: Sessions already attended with a previous provider cannot be refunded or added back to your benefit balance. Your new therapist will seamlessly pick up your care using your remaining available sessions.
Maintaining Momentum: You do not have to "start over" from scratch. Your initial digital clinical assessment results stay securely attached to your profile, and you can share your established goals with your new provider to keep your momentum moving forward.
Upholding Our Care Standards
We are deeply committed to providing a safe, supportive, and respectful environment for all members. If you are switching providers because your previous clinician acted unprofessionally, crossed boundaries, or violated our care values, please report this to us immediately. We take all member experiences seriously, and your feedback is essential to helping us uphold the rigorous standards of safety and care we strive for.
Comments
Article is closed for comments.