Please note: The Records Portal is currently available via web or mobile browser only and cannot be accessed through the Spring Health mobile app.
We believe you should have fast, transparent access to your health information. Our self-service Records Portal allows you to view and download clinical documents directly from your Spring Health account—without submitting a manual request or waiting for the records to be processed.
Navigating the Process
Retrieving your records takes only a few clicks. You can download individual files or select multiple documents for a bulk download.
- Log in: Access your account and open the Records Portal.
- Go to Records: Select the Records tab to view your available documents.
- Filter and download: Use the document type or date filters to find specific records. Select one or more documents, then click Download.
What’s Included
| Record Type | Available for Instant Download? | Where to Find It / How to Request |
| Individual Session Notes (Therapy, Med Management, Coaching) | Yes | Session Notes tab |
| MHLA Documents | Yes | Documents tab |
| Provider Letters and Other Documents | Yes | Documents tab |
| Lab Referrals | Yes | Documents tab |
| Medication Reports | Yes | Results tab |
| Assessment Results | Yes | Results tab |
| Care Navigation Notes | No | Contact our Care Team |
| Couples / Family Therapy Notes | No | Contact our Care Team |
Requesting Care Navigation or Couples/Family Notes
Care Navigation records and joint couples or family therapy records involve distinct privacy and data-coordination requirements, so they are not available for immediate download through the portal.
To request these records, contact our Care Team and provide:
- Your full legal name
- Your date of birth
- The type of records you are requesting
- The date range of the records you need
Providing this information will help our team process your request as efficiently as possible.
Important Things to Know
- Finalization is Required: Documents only appear in your account once your provider has officially signed them. If a recent session note is missing, please allow a brief window for your provider to complete and close out their clinical documentation.
- Managing Records for Dependents: Parents or legal guardians of nested minors can access and download their dependent’s records. For privacy compliance, minors cannot access their own clinical records directly through the portal. Portal access rules automatically update when a minor turns 18 or becomes un-nested.
- Sharing Your Records: The portal is currently download-only. To share documents with an external doctor or specialist, simply download the secure PDF to your personal device and provide it to them directly.
- Sending records directly to a third party: If you want Spring Health to send records directly to an employer, disability insurer, outside provider, or another third party, you must authorize the disclosure by completing a Release of Information (ROI) form. See How to Submit an ROI or AoR Form for instructions.
Accessibility and Support
The Records Portal is designed to simplify access to your records, but our Care Team is available if you experience a barrier or need additional assistance.
- Alternative Delivery Needs: Contact our Care Team if you need your records sent directly to a third party—such as an employer, disability insurer, insurance carrier, or outside provider.
- Technical or Access Barriers: Contact our Care Team if you have limited access to technology or experience an issue using the web-based portal.
- Complex or Time-Sensitive Situations: Contact our Care Team if you have another access challenge or need time-sensitive employment, disability, insurance, or pay-related documentation.
Notice for Deactivated Members
If your Spring Health account has been deactivated—for example, because of a change in employment or insurance coverage—you are still eligible to receive your medical records.
Because you will no longer be able to access the self-service Records Portal, contact our Care Team to initiate a manual records request. If the records need to be sent directly to a third party, you may also need to complete a Release of Information form.
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