A Parent’s Guide to Mental Health Support for Kids & Teens

Navigating mental health care for a child requires a thoughtful balance of parental guidance, clinical expertise, and privacy. Spring Health is designed to simplify this journey by providing a secure, age-appropriate platform to manage your child’s care.

What To Expect

Through your Spring Health benefit, you may be able to access specialized support and tools tailored to your family's needs:

• Eligibility: If your organization’s benefit extends to minor dependents, you may enroll your child and manage their care through your account.
• Specialized Care: Filter for providers trained to work with specific age groups and needs, such as ADHD, anxiety, or identity-based care.
• Centralized Coordination: Manage your family’s care through a dashboard where each child has their own private and secure Electronic Health Record (EHR).
• Clinician Matching: Use filters for identity and background to find a provider who aligns with your child’s personality and your family’s values.

Understanding Confidentiality Limits

To ensure therapy is effective, providers create a private space where children and adolescents feel comfortable sharing their thoughts. We encourage parents to respect this confidential environment to foster a strong therapeutic relationship.

Important Notes

While privacy is a priority, Spring Health and its providers adhere to specific safety and legal standards:

• Safety Exceptions: Providers will notify a parent or guardian if they determine there is a safety risk, including concerns regarding self-harm, harm to others, active substance use, or suspected abuse.
• Legal Rights of Minors: Depending on your location, local laws may grant minors specific rights to confidential care. This may limit parental access to certain records or information shared during sessions. Spring Health complies with all applicable privacy and data protection laws regarding minor consent.

How To Get Started

To ensure the best experience for your child, please keep the following in mind:

• Profile Selection: Always schedule appointments from your child’s specific profile to view clinicians licensed and trained for their developmental stage.
• Focus on the Relationship: The bond between a child and their provider is a key predictor of success. If a provider does not feel like the right match, you can browse other options at any time.
• Parental Collaboration: While sessions are private, your involvement through guardian check-ins and support at home remains a vital part of your child’s treatment plan.