International Considerations: Processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator.
At times, you may need a letter or written documentation from your Spring Health provider as part of your care or for personal, educational, or administrative purposes. This article explains what types of letters may be available and how to request one.
Important Things to Know
Spring Health providers offer clinical care and treatment. While some providers may be comfortable diagnosing certain conditions through clinical sessions, Spring Health providers do not conduct formal psychological testing.
Whether a letter can be provided is ultimately at the provider’s clinical discretion and depends on the nature of your request and your course of care.
Types of Letters a Provider May Be Able to Support
At a provider’s discretion, letters may be available for certain purposes, including but not limited to:
- Gender-affirming care documentation
- Premarital education certification of completion
- Treatment summaries (high-level summaries of treatment focus and participation)
Eligibility may vary based on your provider, length of care, and clinical appropriateness.
Requests We Can’t Support
Emotional Support Animal (ESA) Letters
In line with Spring Health policy and informed consent, Spring Health providers can’t complete documentation for Emotional Support Animal (ESA) requests. This includes pet-related accommodation documentation for landlords, employers, housing authorities, or similar entities.
We understand that emotional support animals can play an important role in many people’s lives. We recommend seeking a provider or service outside the Spring Health platform that specializes in ESA evaluations and related documentation.
Weapons Purchase Clearance Letters
In line with Spring Health policy and informed consent guidelines, Spring Health providers can’t conduct or attest to an evaluation to support a weapons purchase clearance.
How to Request a Letter from Your Provider
- Discuss the request with your provider during a session and confirm whether they’re willing and able to support it.
- Contact our Care Team to start your request. Include as much detail as possible.
- Care Team coordination: Our Care Support Team will review your request and, if appropriate, coordinate directly with your provider.