Q: Will I have to pay for services if I switch to an in-network provider off-platform?
A: If you choose to see a provider outside of Spring Health, please note that all scheduling and billing will take place outside of Spring Health’s platform and therefore all charges will be subject to that provider’s rates based on their practice and your insurance coverage.
We encourage you to check with the provider’s practice for more information on their policies and your insurance provider directly for details on costs as Spring Health would be unable to advise.
Please reach out to us at springhealth.com/support with your inquiry if you're still experiencing difficulties or have further questions. For immediate support our member billing support team is available Monday - Friday from 9 AM - 5 PM EST and can be reached at (855) 701-1720. We're always here to help and ensure your seamless and enjoyable experience with us.
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