If you’re experiencing audio issues during your care session, such as echoing or audio cutting out, try these simple steps to resolve the problem.
Common Causes
- Audio Feedback Loop: Your microphone may be picking up sound from your speakers, causing an echo.
- Improper Hardware Setup: Built-in microphones and speakers often create echo or distortions.
- Multiple Audio Devices: Having multiple connected devices can lead to interference.
- Other Participants: Echo might originate from another participant’s audio setup.
How to Fix the Problem
1. Use Headphones
- Plug in headphones to block your microphone from picking up speaker output.
2. Position Your Microphone Carefully
- Place your microphone as far away as possible from your speakers to minimize feedback.
3. Mute When Not Speaking
- Mute your microphone when you’re not actively talking to reduce background noise and echo.
4. Check Your Audio Device Settings
- Verify that the correct microphone and speaker are selected in your device or app settings.
5. Avoid Multiple Audio Sources
- Ensure only one device is connected to the session to prevent overlapping audio signals.
These steps should help improve audio quality and minimize disruptions during your care session. If the issue persists, consider reaching out to our support team for further assistance.
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