How can I obtain a Spring Health ROI without access to email?

Q: How can I obtain a Spring Health ROI without access to email?

A: We understand that not having access to email can present challenges, but we're here to guide you through the process of obtaining a Release of Information (ROI) form. This form is essential before we can share any information with a third party, such as appointment notes, provider letters, or completed paperwork.

• If you are unable to access email, please download a blank copy of the ROI by clicking on the article below. Here are some important points to consider when filling out the ROI form:
• Ensure all dates are formatted as mm/dd/yyyy.
  • If you would like for all of your care with Spring Health to be eligible for disclosure, you should include the start date of your care and a date far enough in the future to cover the duration of your request. If you’re unsure of a specific date, please use your best judgment to estimate, or set it for one year out. For any information needed beyond the date(s) you input, a new consent will need to be completed. 
• By opting out of releasing ‘Mental Health Information’,you may restrict Spring Health’s ability to process your disclosure request. 
• When disclosing information to an organization for disability or insurance purposes, it is advisable to use a fax number rather than a general email address.
• If you wish to receive copies of the disclosed information, add yourself as a recipient under 'Disclose my information to'.

Please note the following regarding signatures:

• Wet signatures are acceptable.
• E-signatures are only accepted if they meet e-Sign Act Requirements, meaning they are accompanied by a date and time stamp, geolocation, and IP address.

Once you have completed the form, please follow these steps to submit it:

1. Visit our support center here.
2. Choose "Paperwork Requests" followed by "Other".
3. In the 'Description' section, confirm your first and last name, your date of birth, and the phone number associated with your Spring Health account.
4. Upload the filled form under 'Attachments' and indicate "N/A" for email.
5. Expect a processing time of 5-7 business days upon submission.

We are here to assist you every step of the way. Your privacy and security are our top priorities, and we aim to make this process as smooth as possible for you.