Q: How do I know if I’m in-network or out-of-network with Spring Health?
A: Finding the right mental health support is important, and Spring Health is here to support you whether you are in-network or out-of-network with your insurance plan.
We may be able to process claims in-network based on our contractual agreement with your benefit sponsor. Please upload your insurance information and contact us at springhealth.com/support, and our Care team will review your benefits to determine in-network or out-of-network costs for you.
If out-of-network, you may still have out-of-network benefits through your insurance, which can cover a portion of the costs for your sessions. To assist, we’ll provide you with a super-bill (an itemized list of all services provided to you) to submit to your insurance company for potential reimbursement. Please remember that our billing department could take 30-60 days to invoice you.
If you’re having trouble finding options within Spring Health using your out-of-network benefits, unsure if you are out-of-network, or want to learn more about your out-of-pocket costs, contact us at springhealth.com/support with your inquiry, and we’ll connect you with the right resources to assist you. We’re always here to help and look forward to supporting you on your mental health journey.