The payment link I received isn't working

Q: I'm having trouble with the payment link I received; what should I do?


A: We apologize for any inconvenience and are here to help you resolve the issue quickly. To pay, please follow these simple steps:


1. Head to

2. Enter the lookup code you received in your payment email (found on every payment e-mail or paper statement)

3. You'll be directed to a secure payment page, where you can input your card information and the amount you'd like to pay.



If you’d like more details about your bill, please select 'view invoice' and enter your date of birth.



Please contact us at with your inquiry if you're still experiencing difficulties or have further questions. We're always here to help and ensure your seamless and enjoyable experience with us.

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