How do Care Navigator calls work?

Q: How do Care Navigator calls work?

A: A call with a Care Navigator is your chance to connect with a skilled clinician who will listen to your care needs and guide you towards the best path forward. During this conversation, the Care Navigator will inquire about what's currently happening in your life and the symptoms you are facing. Based on this information, they will recommend resources and suitable providers to support you in reaching your mental health objectives.

Additionally, during the call, feel free to ask any questions regarding therapy or medication management services. The aim is for you to gain clarity on what kind of care awaits you. Moreover, our Care Navigators can assist in maximizing your benefits and linking you up with local mental health services if needed.

Remember that access to a Care Navigator remains available throughout your journey with us. You have unlimited calls with Care Navigator and follow-up calls may involve checking on how far along you've come, ensuring that your provider aligns well with your needs, as well as exploring whether additional resources could further enhance achieving those goals effectively.

Care Navigation serves as an invaluable tool aimed at ensuring that every avenue of support available at Spring Health is utilized for enhancing each step of 
your mental wellness journey.

Ready to connect with a Care Navigator? You can reach the team On-Demand Monday through Friday from 8am to 8pm EST at 1-855-305-5533.