I forgot my password. How do I reset it?

Q: What should I do if I've forgotten my password?


A: Forgetting a password can be frustrating, but don't worry! Resetting your password is quick and easy. Just follow these simple steps:


1. On the login page, click the 'Forgot Password' link.


2. Enter the email address linked to your account. We'll send a password reset link to that email. Be sure only to click 'reset your password' once. If you’ve clicked this multiple times, only select the most recent email in your inbox, as older links may have automatically expired.


3. Check your email and follow the instructions to create a new password. (Tip: If you can't find the email, check your spam folder. If you find the reset link there, move the email to your inbox for the link to make sure future emails route to your main inbox correctly.)

If you still have trouble resetting your password, don't hesitate to contact our care team via live chat, phone by dialing (855) 629-0554 and selecting option 3, or springhealth.com/support.  We're here to help you and make your experience as smooth as possible!

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