What should I do if I experience issues with the Spring Health application or website when using a new device?

Q: What should I do if I encounter issues with the Spring Health app or website on a new device?

 

A: We're sorry you're experiencing difficulties with our app or website. We'd like to help you resolve this as smoothly as possible. First, please try the following steps:

 

1. Restart your device to refresh its system.

2. Ensure that you have a stable internet connection.

3. Check for any pending updates that might need to be installed on your device.

4. Delete cookies and cache from your web browser and restart it.

5. Try to access through an alternate web browser.

 

If you still face issues after trying these steps, contact the care team via live chat or dial (855) 629-0554 and select option 3.

 

Remember, we're always here to support you and make your experience with Spring Health the best it can be.

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