Telehealth offers flexibility, but receiving care while traveling isn’t always possible. Because of legal and clinical regulations, your physical location at the time of your session determines whether care can legally proceed.
Providers must be licensed in the state, province, or country where you are physically located during the session. These requirements ensure providers practice within the legal and professional standards of each jurisdiction.
If you’ll be traveling around the time of a scheduled appointment, here’s what to know:
If you’ve relocated, updating your location ensures you’re matched with providers who can legally treat you.
For members in the U.S. or Canada, please update your street address in your Account Settings. This allows you to find providers licensed in your new state or province.
International moves involve different regulations and benefit structures. Our Care Team will need to manually review and update your account to confirm eligibility.
If you were unable to attend a session due to travel, or have an upcoming trip planned, you can reschedule by visiting the Appointments tab in the Spring Health app or website.
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