{"count":21,"next_page":null,"page":1,"page_count":1,"per_page":25,"previous_page":null,"results":[{"id":45684523287060,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/45684523287060.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/45684523287060-Understanding-Your-Session-Costs-and-Coverage","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-24,"vote_count":30,"upvote_count":3,"downvote_count":27,"section_id":15545706610836,"created_at":"2026-01-26T19:51:39Z","updated_at":"2026-10-20T12:09:04Z","name":"Understanding Your Session Costs and Coverage","title":"Understanding Your Session Costs and Coverage","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-20T12:09:04Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Billing and payment processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps. \u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eUnderstanding how your sessions are covered shouldn’t feel confusing. Spring Health is designed to make your benefits clear — whether your care is fully sponsored by your organization, covered by insurance or self-pay, and depending on your location and benefits setup.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYou can view your personalized coverage details directly in your Spring Health account.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KFXXP1VVH0BNXBB6E5JEKFMS\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to View Your Cost Estimate \u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003col\u003e\n\u003cli data-list-item-id=\"ecc93f1e6083155ea0a376cf4fd857e9b\"\u003eLog into your account and navigate directly to your \u003ca href=\"https://care.springhealth.com/members/billing-and-payments\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBilling and Payments\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003epage.\u003c/li\u003e\n\u003cli data-list-item-id=\"e551602d522534dbb1a818b2c98903659\"\u003eSelect the \u003ca href=\"https://care.springhealth.com/members/billing-and-payments?tab=coverage\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eCosts and Coverage\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003etab, where you can view the details of your next session cost alongside your active health plan details.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eIf you do not see a \u003cem\u003eCosts and Coverage\u003c/em\u003e tab, our system is missing the necessary health insurance details to run the estimate. You can instantly unlock it using one of two methods:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ec9ffdd578751302bcb9f2c5dcbe4f26e\"\u003e\n\u003cstrong\u003eOption A:\u003c/strong\u003e Scroll to the \u003ca href=\"https://care.springhealth.com/members/billing-and-payments?tab=wallet\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eWallet\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e tab within the \u003cem\u003eBilling and Payments\u003c/em\u003e page, click \u003cstrong\u003eAdd Insurance\u003c/strong\u003e, and enter your details.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecfae3e59886ad3844e90a3cb3e663428\"\u003e\n\u003cstrong\u003eOption B:\u003c/strong\u003e Navigate to your \u003ca href=\"https://care.springhealth.com/members/account?tab=membership\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eMembership\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e page, select \u003ca href=\"https://care.springhealth.com/members/account?tab=coverage\"\u003e\u003cem\u003e\u003cspan class=\"wysiwyg-underline\"\u003eRequest a cost estimate\u003c/span\u003e\u003c/em\u003e\u003c/a\u003e, and follow the automated prompts.\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e\u003cem\u003eWhat you’ll need handy:\u003c/em\u003e Your current insurance carrier/plan name, Group ID, and Member ID numbers. Once saved, your Costs and Coverage tab should become visible where you can\u003cspan style=\"color: #1f1f1f;\"\u003e view your coverage and estimated out-of-pocket expenses\u003c/span\u003e.\u003c/p\u003e\u003ch4 id=\"h_01KVAWF2FC7MHAWK6JNX7RD34P\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eThings to Know\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eWhile we strive for the highest accuracy, please keep these points in mind:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ebc3a14ae68caeca49e5e907e45f242c4\"\u003e\u003cp data-path-to-node=\"12,0,0\"\u003e\u003cstrong data-path-to-node=\"12,0,0\" data-index-in-node=\"0\"\u003eEstimates Are Not Guarantees:\u003c/strong\u003e Cost estimates are populated using real-time information fed directly from your health insurance provider, but they are not a guarantee of final cost.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eaa2a219ec3fa60be7bec58005fc0a94d\"\u003e\u003cp data-path-to-node=\"12,1,0\"\u003e\u003cstrong data-path-to-node=\"12,1,0\" data-index-in-node=\"0\"\u003eClaim Adjustments:\u003c/strong\u003e Your final out-of-pocket expense may vary depending on the specific clinical services rendered during your session and how the medical claims are officially processed by your insurance carrier.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eb0c6cb5a9a29c0e805a4a65e1f862f51\"\u003e\u003cp data-path-to-node=\"12,2,0\"\u003e\u003cstrong data-path-to-node=\"12,2,0\" data-index-in-node=\"0\"\u003eTransitioning After Sponsored Care:\u003c/strong\u003e Once all of your available employer-sponsored sessions are used up, Spring Health will automatically route eligible clinical services (such as therapy or Medication Care) to your insurance plan on file.\u003c/p\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e031e47de339eea14aa59423f63f2df29\"\u003e\u003cp data-path-to-node=\"12,2,0\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCoaching and Insurance: \u003c/strong\u003eCoaching sessions are not billed to health insurance. If your company-sponsored coaching sessions are exhausted, any additional coaching sessions will be billed to you as a self-pay expense. \u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"eecc5bdef3e06b89d553bc8a4341263ab\"\u003e\u003cp data-path-to-node=\"12,2,0\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAccount Balances and Booking Restrictions: \u003c/strong\u003eTo keep your account in good standing, please stay mindful of any unpaid balances. If you have an outstanding account balance, do not have active insurance on file, and have completely exhausted your employer-sponsored sessions, the system will temporarily pause your scheduling access. You will be unable to book new appointments until the balance is resolved. \u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e66c113a96e4261e7fa7dce7c9b9f5556\"\u003e\u003cp data-path-to-node=\"12,3,0\"\u003e\u003cstrong data-path-to-node=\"12,3,0\" data-index-in-node=\"0\"\u003eManual Approvals:\u003c/strong\u003e If the Costs and Coverage tab fails to appear even after you update your insurance, you may belong to a unique health plan that requires manual calculation. Simply click \u003cstrong data-path-to-node=\"12,3,0\" data-index-in-node=\"188\"\u003eRequest a cost estimate\u003c/strong\u003e when prompted, and our team will follow up.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KWAF6MD1Y33A8B9KEY830CPN\"\u003e\u003cstrong data-path-to-node=\"14\" data-index-in-node=\"0\"\u003eCoordination of Benefits: Multiple Insurance Plans\u003c/strong\u003e\u003c/h4\u003e\u003cp data-path-to-node=\"15\"\u003eIf you are covered under more than one health insurance policy (for example, a primary plan through your own employer and a secondary plan through a spouse's employer), please keep the following in mind:\u003c/p\u003e\u003cul data-path-to-node=\"16\"\u003e\n\u003cli data-list-item-id=\"ee18311bdf42ad96cd797674e2619352c\"\u003e\u003cp data-path-to-node=\"16,0,0\"\u003e\u003cstrong data-path-to-node=\"16,0,0\" data-index-in-node=\"0\"\u003eSingle Plan Processing:\u003c/strong\u003e The Spring Health platform can currently only store, track, and automatically bill \u003cstrong data-path-to-node=\"16,0,0\" data-index-in-node=\"107\"\u003eone primary insurance plan\u003c/strong\u003e at a time on your billing profile.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e0d2cbe764c9a45b655f0de8250d6cca8\"\u003e\u003cp data-path-to-node=\"16,1,0\"\u003e\u003cstrong data-path-to-node=\"16,1,0\" data-index-in-node=\"0\"\u003eSecondary Claims:\u003c/strong\u003e We are unable to automatically split-bill or send secondary claims to a backup insurance provider. To coordinate coverage using both plans, you will need to list your primary policy on your Spring Health account. Once your session is complete and the primary claim is processed, you can request a billing invoice (Superbill) and submit it independently to your secondary insurance provider for potential reimbursement.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp data-path-to-node=\"16,2,0\"\u003eYou can view our \u003ca href=\"https://careteam.springhealth.com/hc/en-us/articles/37301295654676\"\u003e\u003cstrong data-path-to-node=\"16,2,0\" data-index-in-node=\"45\"\u003eManaging Primary and Secondary Insurance\u003c/strong\u003e\u003c/a\u003e page for step-by-step guidance on navigating dual coverage.\u003c/p\u003e","user_segment_ids":[],"snippet":"page. Select the \u003cem\u003eCosts\u003c/em\u003e and Coverage tab, where you can view the details of your next session \u003cem\u003ecost\u003c/em\u003e alongside your active","result_type":"article"},{"id":52409017547540,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/52409017547540.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/52409017547540-Spring-Health-Substance-Use-Disorder-Support","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":52409084915348,"created_at":"2026-08-12T12:55:30Z","updated_at":"2026-08-14T11:48:10Z","name":"Spring Health Substance Use Disorder Support","title":"Spring Health Substance Use Disorder Support","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-08-12T12:57:57Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":["01K230YKG0SDSZWP6GMVEAFF32","01KZV0N1MRCKCWCW1RBMZ5NFYR"],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSpring Health provides specialized, confidential support for members who want to make changes to their alcohol or substance use. The program combines early screening, dedicated One-to-One Navigation, and access to top-tier in-network treatment providers and facilities and digital platforms — ensuring you never have to navigate recovery alone.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eA Specialty Care Navigator helps you understand your options, develop a personalized care plan, and navigate your care along the way.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KZV0JFS82H9NNQZCTN642C8W\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Access the Program\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf Substance Use Disorder support is included in your Spring Health benefit, there are several ways to get connected:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e3f1d1c7702f7523b5310643242f07483\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePlatform Assessment:\u003c/strong\u003e If your initial Spring Health intake assessment indicates alcohol or substance use as an area of concern, a personalized Care Plan card will automatically appear on your dashboard. This card links directly to the Alcohol and Drug Use Support page, where you can schedule a call with a Specialty Care Navigator.\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e38a6ff64b987d9b53f3e93eac87cc713\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDirect Self-Referral:\u003c/strong\u003e You can seek support at any time through the \u003c/span\u003e\u003ca href=\"https://care.springhealth.com/members/specialty-care/alcohol-and-substance-use\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eSubstance Use Support Page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e, even if substance use wasn't identified during your initial assessment.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e8a88adc63d18a742902ec4f21f444a27\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCare Team Referral\u003c/strong\u003e: A member of your care team may recommend Specialty Care if they believe additional substance use support could be beneficial.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e81111afb49520f4274a1ff16ff80a23e\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eEmployer Referral:\u003c/strong\u003e Your HR team or HR Business Partner (HRBP) may request confidential outreach to help connect you with available support.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KZV0JFSD6VWED9EKC49HW1FS\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWhat to Expect\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYour first step is a conversation with a Specialty Care Navigator. You will be prompted to schedule a phone call with a Specialty Care Navigator who is specially trained to support individuals with substance use concerns.. Your Specialty Care Navigator will then reach out to you directly at the phone number listed on your account.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eDuring this call, your Specialty Care Navigator will learn more about your needs and goals, discuss available care options, and work with you to determine an appropriate care plan.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you enroll in the program, your Specialty Care Navigator will continue to support you throughout your entire care journey, from initial enrollment through post-treatment aftercare. This may include biweekly, monthly, or as needed check-ins, depending on your needs. They can help monitor your progress, adjust your support, coordinate treatment, and navigate benefits.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eDepending on your care plan, you may also be able to continue working with your existing Spring Health provider when clinically appropriate.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KZV0JFSESZ61KXNEQ5M215JS\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCare Options\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eYour care plan is personalized based on your needs and available benefits and may include a combination of Spring Health services and specialized partner programs.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSpring Health support may include:\u003c/strong\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e4b36bd3614e274ddd20ff073dee01cda\"\u003ePsychotherapy\u003c/li\u003e\n\u003cli data-list-item-id=\"e4595dd63c77440df7f9477ccb56a5bc1\"\u003eSpecialty Care Navigation\u003c/li\u003e\n\u003cli data-list-item-id=\"e26aeffeee18f09893c4bca03f5a6c04d\"\u003ePeer recovery support\u003c/li\u003e\n\u003cli data-list-item-id=\"e8838dada09f9704b16a3934b314f1bfd\"\u003eAccountability testing for alcohol use\u003c/li\u003e\n\u003cli data-list-item-id=\"ed00cc9eb18db6090009ee6b266f4d2d0\"\u003eMedication for addiction treatment (MAT)\u003c/li\u003e\n\u003cli data-list-item-id=\"eec01fe425ad214c2e032acd94c0b035e\"\u003eDigital courses and self-guided resources\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eWhen additional or more specialized care is needed, Spring Health also works closely with external partner programs to help connect members with SUD treatment and services that may not be available directly through Spring Health. Your Specialty Care Navigator will help you understand the available options and identify care that aligns with your goals, clinical needs, and benefits.\u003c/p\u003e\u003ch4 id=\"h_01KZV0JFSG01JYZ62BNRHJ4KPC\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCosts \u0026amp; Benefit Coverage\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e4c19afbe5102d1105240546895acdb58\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNavigation \u0026amp; Case Management:\u003c/strong\u003e Initial screening, Specialty Care Navigation, and ongoing case management are provided at $0 cost to you through your Spring Health benefit.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e1b76c868eb41020e95c5f229bc2fd5c6\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTreatment Costs: \u003c/strong\u003eCare provided through external treatment programs is billed through your primary health plan. Coverage and out-of-pocket costs, such as deductibles, copays, or coinsurance, may vary depending on your health plan and the program selected.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ed8e2c93a8b2b05edf98d0aa49716b03b\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eBenefits Support\u003c/strong\u003e: If specialized partner care is recommended, your Specialty Care Navigator will request a benefits check to help you understand your coverage and potential costs before enrollment. Coverage and out-of-pocket costs for treatment can vary based on your health plan and the program selected. Your Specialty Care Navigator will help you understand these details so you can make an informed decision about your care.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"management are provided at $0 \u003cem\u003ecost\u003c/em\u003e to you through your Spring Health benefit. Treatment \u003cem\u003eCosts\u003c/em\u003e: Care provided through external","result_type":"article"},{"id":15588536492180,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/15588536492180.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/15588536492180-Your-Guide-to-Copays-Deductibles-and-Coinsurance","author_id":13047698835604,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-19,"vote_count":97,"upvote_count":39,"downvote_count":58,"section_id":15545706610836,"created_at":"2023-05-12T00:36:55Z","updated_at":"2026-10-28T17:48:55Z","name":"Your Guide to Copays, Deductibles, and Coinsurance","title":"Your Guide to Copays, Deductibles, and Coinsurance","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-17T19:18:09Z","user_segment_id":null,"permission_group_id":2072712,"content_tag_ids":[],"label_names":[],"body":"\u003cp data-path-to-node=\"3\"\u003eUnderstanding how insurance works can feel like learning a new language. Terms like copays, deductibles, and coinsurance are simply the \"rules of the road\" for your health plan—they determine how you and your insurance provider share the cost of your care. Knowing these basics can help you plan your budget and focus on what matters most: your well-being.\u003c/p\u003e\u003ch4 id=\"h_01KG0BAT1B152GNS9WV7MR4C2D\"\u003e\u003cstrong data-path-to-node=\"4\" data-index-in-node=\"0\"\u003eBreaking Down the Terms\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eA \u003cstrong\u003ecopay\u003c/strong\u003e (short for copayment) is a fixed amount you pay for certain services. For example, if your plan includes a $20 copay for a therapy visit, you would pay $20 each time you receive that service. Keep in mind that many insurance plans reset annually — typically on January 1.\u003c/p\u003e\u003cp\u003eA \u003cstrong\u003edeductible\u003c/strong\u003e is the amount you must pay out of pocket before your insurance begins covering some costs. For example, if your deductible is $100, you’ll be responsible for the full cost of your healthcare services until you’ve paid that amount. After your deductible is met, you may only be responsible for a copay or coinsurance.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCoinsurance\u003c/strong\u003e is the percentage of costs you share with your insurance provider after your deductible has been met. For instance, if your coinsurance is 20% and a therapy visit costs $100, your insurance would cover $80, and you would be responsible for the remaining $20.\u003c/p\u003e\u003cp\u003eWhen you schedule an appointment with us, we submit the visit details to your insurance provider for processing. Afterward, we’ll email you any outstanding balance, which may include copayments or coinsurance. Costs can vary based on your specific coverage and the services you receive. Your insurance carrier is always the best source for the most up-to-date information about your specific plan. \u003c/p\u003e","user_segment_ids":[],"snippet":"begins covering some \u003cem\u003ecosts\u003c/em\u003e. For example, if your deductible is $100, you’ll be responsible for the full \u003cem\u003ecost\u003c/em\u003e of your healthcare","result_type":"article"},{"id":53829707383316,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/53829707383316.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/53829707383316-What-to-Do-When-Your-Session-Coverage-Is-Not-As-Expected","author_id":7424201459988,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":37309035120660,"created_at":"2026-09-22T19:16:28Z","updated_at":"2026-10-21T13:14:55Z","name":"What to Do When Your Session Coverage Is Not As Expected","title":"What to Do When Your Session Coverage Is Not As Expected","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-21T13:14:51Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Billing and insurance processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps. \u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp dir=\"ltr\"\u003eIf you expected your session to be fully covered but it wasn’t, here’s how to understand what happened and what to do next.\u003c/p\u003e\u003ch4 id=\"h_01M358PWP788G25NGSC44XEJEK\"\u003e\u003cstrong\u003eWhy This Happens\u003c/strong\u003e\u003c/h4\u003e\u003cp dir=\"ltr\"\u003eA few common reasons your session may not have been covered the way you expected:\u003c/p\u003e\u003cul dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"e7aa858799964490177a331cc9c5512d5\"\u003e\n\u003cstrong\u003eSponsored sessions ran out.\u003c/strong\u003e Many company-sponsored benefits cover a specific number of sessions per year. Once that number is used, remaining sessions are billed to insurance or self-pay, depending on your plan.\u003c/li\u003e\n\u003cli data-list-item-id=\"e2e56ee9f9f34aec0ca8a49e281c0732e\"\u003e\n\u003cstrong\u003eYour plan’s coverage details differ from what you expected.\u003c/strong\u003e Copays, deductibles, and coinsurance all affect your out-of-pocket cost even when a session is “covered” by your insurance.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6a4d5c2c5dd7b470e71386899bd57ff4\"\u003e\n\u003cstrong\u003eA claim hasn’t finished processing yet.\u003c/strong\u003e Insurance claims can take 30 to 60 business days to process, and a charge may appear before your insurer’s portion is finalized.\u003c/li\u003e\n\u003cli data-list-item-id=\"e7b03648b25d6bc8ae921f70b64f9df18\"\u003e\n\u003cstrong\u003eYour sponsoring organization’s missed appointment policy\u003c/strong\u003e. Depending on how your organization has set up its benefits, a missed appointment fee may be charged instead of a sponsored session being deducted.\u003c/li\u003e\n\u003cli data-list-item-id=\"eed9a6a49dac8fbbbe5acfacede087776\"\u003e\n\u003cstrong\u003eSome visit types aren’t covered by your company benefit.\u003c/strong\u003e Even with sponsored sessions available, certain visit types may not be included in your company's benefit and may be charged out of pocket.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01M358PWPAYHYFB97FWZ9F0D0E\"\u003e\u003cstrong\u003eHow to Check Your Benefit and Charges\u003c/strong\u003e\u003c/h4\u003e\u003col dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"eb60c35d8c6b9e7ab8c43540117f21486\"\u003eLog into your Spring Health account.\u003c/li\u003e\n\u003cli data-list-item-id=\"e0e77745920e7d4e7b104a1437b4a6fbf\"\u003eGo to your \u003ca href=\"https://care.springhealth.com/members/billing-and-payments\"\u003e\u003cstrong\u003eBilling\u003c/strong\u003e\u003c/a\u003e\u003cstrong\u003e \u003c/strong\u003etab and select the session in question.\u003c/li\u003e\n\u003cli data-list-item-id=\"eb94df519db4f1cda652935f06b6311e4\"\u003eReview the breakdown. It shows what was billed to insurance, what your plan covered, and what portion, if any, is your responsibility.\u003c/li\u003e\n\u003cli data-list-item-id=\"e06771b005f06c12cf3936eb586e2ad7c\"\u003eCheck your remaining sponsored session balance under Billing \u0026amp; Payments → Sponsored sessions.\u003c/li\u003e\n\u003c/ol\u003e\u003ch4 id=\"h_01M358PWPBM9QG0WDKC36REMZV\"\u003e\u003cstrong\u003eIf You Still Believe the Charge Is Incorrect\u003c/strong\u003e\u003c/h4\u003e\u003cp dir=\"ltr\"\u003eIf the breakdown doesn’t match what you expected, contact our Care Team with:\u003c/p\u003e\u003cul dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"e7c229f34836b0a2b84e58d58ed99fcbe\"\u003eThe session date\u003c/li\u003e\n\u003cli data-list-item-id=\"e3b5b232e54dfde5825b3e0932f4a5da9\"\u003eWhat you believe you should have been charged and why (for example, “I believe I had sponsored sessions remaining”)\u003c/li\u003e\n\u003c/ul\u003e\u003cp dir=\"ltr\"\u003eOur team can review your specific benefit design and claim status. If the discrepancy is due to a sponsored-session miscount or a processing error, it can be corrected. If it reflects your plan’s actual coverage terms, we can help clarify why, but we can’t override your insurance plan’s coverage rules.\u003c/p\u003e\u003ch4 id=\"h_01M358PWPB9JMED37SVHTQ3XRZ\"\u003e\u003cstrong\u003eFor a General Coverage Estimate Going Forward\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eSee \u003ca href=\"https://careteam.springhealth.com/hc/en-us/articles/45684523287060\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eUnderstanding Your Session Costs and Coverage\u003c/a\u003e to check estimated costs before booking future sessions.\u003c/p\u003e","user_segment_ids":[],"snippet":"deductibles, and coinsurance all affect your out-of-pocket \u003cem\u003ecost\u003c/em\u003e even when a session is “covered” by your insurance. A","result_type":"article"},{"id":45708739792276,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/45708739792276.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/45708739792276-Continuing-Care-with-Out-of-Network-Insurance","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":18,"upvote_count":8,"downvote_count":10,"section_id":36852773575828,"created_at":"2026-01-27T14:10:34Z","updated_at":"2026-10-20T12:09:03Z","name":"Continuing Care with Out-of-Network Insurance","title":"Continuing Care with Out-of-Network Insurance","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-20T12:09:03Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Billing and insurance processes vary by country and region. This process applies to U.S.-based members only. If you are located outside the U.S., please contact your Care Navigator for next steps.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003eWe are committed to supporting your care journey, even after your sponsored sessions have been used. If Spring Health is out-of-network with your insurance provider, you can still continue working with your provider on a self-pay basis. While we cannot bill out-of-network carriers directly, we will provide you with the necessary documentation to seek reimbursement through your plan.\u003c/p\u003e\u003ch4 id=\"h_01KFZWGF1RYMKZ455R27KMCP3K\"\u003e\u003cstrong\u003eWhy can't Spring Health bill my out-of-network insurance directly?\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eSpring Health does not have a direct contract with out-of-network insurance providers. Because there is no pre-established agreement, we cannot submit claims on your behalf. Instead, we transition your account to a self-pay model, where you pay for the session upfront.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KFZWGF1RAZ7PA0HDKTT8WW8T\"\u003e\u003cstrong\u003eSeeking Reimbursement (Superbills)\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eMany insurance plans offer out-of-network benefits that allow you to get back a portion of what you paid. After your visit, you can request a Superbill—a detailed, itemized receipt with the clinical codes your insurance requires. You can submit this Superbill directly to your insurance carrier to request reimbursement.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eWe highly recommend calling the number on the back of your insurance card to ask about your Out-of-Network Behavioral Health reimbursement rate so you know exactly what to expect.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KFZWGF1S0X543R0JM7BJR2RQ\"\u003e\u003cstrong\u003eUnderstanding Session Costs\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eIf you move to a self-pay model, your session costs may vary based on:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #150c06;\" data-list-item-id=\"e07165b9e5dd084f93a87f9a537c5445e\"\u003e\u003cspan style=\"color: #150c06;\"\u003eThe length of the appointment.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #150c06;\" data-list-item-id=\"e3c0b5c217a217456635a38c83053927f\"\u003e\u003cspan style=\"color: #150c06;\"\u003eThe type of treatment (e.g., therapy vs. Medication Care).\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #150c06;\" data-list-item-id=\"e2449c973cca85bc911045938ce2830a9\"\u003e\u003cspan style=\"color: #150c06;\"\u003eThe specific pricing established by your Benefit Sponsor.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KVASCHA5K6XQ5DTXFKKK9SY9\"\u003e\u003cspan style=\"color: #150c06;\"\u003e\u003cstrong\u003eImportant Financial Disclosures\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003ch5 id=\"h_01KVASCDTEF4WVMCBYZMS87APY\"\u003e\u003cspan style=\"color: #150c06;\"\u003e\u003cstrong\u003eUnderstanding Balance Billing Risk\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eIf Spring Health is out-of-network for your plan, you may be subject to \u003cstrong\u003ebalance billing\u003c/strong\u003e. This means you could be held responsible for paying the full difference between Spring Health’s standard service charge and the \"allowed amount\" your insurance plan chooses to cover. To avoid unexpected out-of-pocket expenses, please confirm your out-of-network cost-sharing responsibilities with your insurance carrier beforehand.\u003c/span\u003e\u003c/p\u003e\u003ch5 id=\"h_01KVASCDTG215R3SCT5E1QWGDZ\"\u003e\u003cspan style=\"color: #150c06;\"\u003e\u003cstrong\u003ePrior Authorization Requirements\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eSome insurance plans strictly require you to obtain a \u003cstrong\u003eprior authorization (PA)\u003c/strong\u003e before you receive out-of-network mental health services. \u003cstrong\u003eSpring Health does not submit, manage, or appeal prior authorizations on behalf of members.\u003c/strong\u003e You are entirely responsible for contacting your insurance carrier directly to request and secure any necessary authorizations before starting care.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"to expect. Understanding Session \u003cem\u003eCosts\u003c/em\u003e If you move to a self-pay model, your session \u003cem\u003ecosts\u003c/em\u003e may vary based on: The length","result_type":"article"},{"id":24233183147028,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/24233183147028.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/24233183147028-Psychological-Testing-and-ADHD-Support","author_id":1904832177687,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":38,"vote_count":54,"upvote_count":46,"downvote_count":8,"section_id":24232046276500,"created_at":"2024-03-02T20:09:44Z","updated_at":"2026-10-20T20:42:14Z","name":"Psychological Testing and ADHD Support","title":"Psychological Testing and ADHD Support","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-20T20:42:14Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":["01HR0C131YWS36YYT0K4HMKVJQ","01HR0CJ861E3VFP8G01MTSR137","01HR0CJCFK4F9E8DW71HHXNAV5"],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations\u003c/strong\u003e: Access to Medication Care and Specialty Care may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for support.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp class=\"wysiwyg-indent0.8333333333333334\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eFinding clarity around neurodivergence or complex mental health needs can be a long and sometimes frustrating journey. While Spring Health does not currently offer formal psychological or neuropsychological testing for adults, we’re here to support you in finding the right care. \u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KH4DZVP5G4D5Y6BT1GP8JV37\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDiagnostic Support Pathways\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you’re seeking support for ADHD or similar neurodivergent conditions, there are several ways to get started through Spring Health:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e11bf1002a888549c258e4a76686bb836\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eClinical Interviews:\u003c/strong\u003e Many Spring Health providers can assess and diagnose ADHD through a comprehensive clinical interview and a review of your personal and medical history. While this is not formal \"testing,\" it can result in a clinical diagnosis and an actionable treatment plan.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ede73cfb3707f5a3ac6947d5d99abb9c1\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSpecialized Providers:\u003c/strong\u003e You can book sessions with \u003cstrong\u003eMedication Providers\u003c/strong\u003e or \u003cstrong\u003eTherapists\u003c/strong\u003e who specialize in neurodiversity, executive functioning, and sensory processing.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"efef4f68649f4b98825b9d011e3b6a962\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOff-Platform Referral:\u003c/strong\u003e If formal neuropsychological testing is required, our Care Team team can help you find an off-platform provider who is local and in-network with your insurance.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cblockquote\u003e\u003cp class=\"wysiwyg-indent0.4166666666666667\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNote on Sponsored Sessions:\u003c/strong\u003e Appointments with off-platform providers cannot be counted toward your organization-sponsored Spring Health sessions. However, the referral service itself is provided at no additional cost.\u003c/span\u003e\u003c/p\u003e\u003c/blockquote\u003e\u003ch4 id=\"h_01KH4DZVPAP9M6VMMYYV4Y70BC\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eMedication Care and Controlled Substances\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIt is important to understand our prescribing policies regarding ADHD medications to ensure your expectations align with our clinical guidelines:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e6b4d769d6010252fec9f4681a250291d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNon-Controlled Substances:\u003c/strong\u003e Spring Health Medication Providers can prescribe a variety of non-controlled medications to help manage symptoms.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e1669adf867398f47d9f49e6271f416c2\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eControlled Substances:\u003c/strong\u003e In accordance with federal and state regulations, Spring Health providers \u003cstrong\u003edo not prescribe controlled substances\u003c/strong\u003e (such as certain stimulants like Adderall or Ritalin).\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e89b98d7b32f2a9855231deb1af92938d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eRecommendations:\u003c/strong\u003e If a controlled substance is clinically indicated, your Medication Provider can write a recommendation that you can take to your primary care physician or another provider in your health plan.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"the referral service itself is provided at no additional \u003cem\u003ecost\u003c/em\u003e. Medication Care and Controlled Substances It is important","result_type":"article"},{"id":40453307904916,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/40453307904916.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/40453307904916-Accessing-Work-Life-Support-Services","author_id":6138094138004,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-29,"vote_count":79,"upvote_count":25,"downvote_count":54,"section_id":15545706610836,"created_at":"2025-08-20T21:07:26Z","updated_at":"2026-10-02T15:07:51Z","name":"Accessing Work-Life Support Services","title":"Accessing Work-Life Support Services","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-29T19:50:13Z","user_segment_id":null,"permission_group_id":2072712,"content_tag_ids":["01KF495Q2QKMNKZ5F0HJG80FHY","01KF495W1Q6888E8BTGJ1SCH7R","01KF4961RW6Q2N3RYGW3M7DD35","01KF4968E0DRB2VSRJNBC9G3FK","01KF496HREQFR6KYHYK4D7JX9Y"],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003ePlease note\u003c/strong\u003e: Access to these services depends on your sponsoring organization’s specific plan. These features are currently only available to specific \u003cstrong\u003eU.S.-based members\u003c/strong\u003e. If you are located outside of the U.S., please contact your \u003cstrong\u003eCare Navigator\u003c/strong\u003e for information on the resources available in your region.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSupporting your well-being often extends beyond mental health care. Whether you are navigating family logistics, legal questions, or financial planning, Spring Health provides a suite of \u003cstrong\u003eWork-Life Services\u003c/strong\u003e. These resources are integrated directly into your platform, allowing you to manage life’s practical challenges in the same place you manage your care.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KQFRKVRZQVPRRVERCTMZNGV0\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCore Services \u0026amp; Resources\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eDepending on your benefit plan, you may have access to expert guidance and hyperlocal resources for the moments that matter most.\u003c/p\u003e\u003cdiv\u003e\u003cfigure class=\"wysiwyg-table\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"border-color: #2F3941;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 27%;\"\u003e\n\u003ccol style=\"width: 73%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"background-color: #efefef; border-color: #2F3941; text-align: center;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eService\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"background-color: #efefef; border-color: #2F3941; text-align: center;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWhat’s Included\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHyperlocal Search\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eInstant localized database searches for child care, elder/adult care, pet care, summer camps, academic tutoring, and travel logistics near your home or office.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLegal Support\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e1:1 professional consultations with licensed attorneys for unique legal issues, plus immediate download access to legal forms and templates.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFinancial Support\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e1:1 sessions with financial planners for budgeting, debt management, tax questions, retirement planning, and more.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCaregiving \u0026amp; Family\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eFocused, real-time localized database search for childcare, specialized elder/adult care, local camps, tutoring, and pet care.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDaily Living Tools\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSelf-service access to premium digital libraries, financial calculators, and regional relocation resources.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHuman Support\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eDedicated Care Support Coordinators who provide personalized research and custom-vetted guidance for complex life events.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c/div\u003e\u003ch4 id=\"h_01KQFRKVS76RS5ZJ0TWGJFH3PF\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Access These Benefits\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eAccessing local services for everyday help is seamless and handled directly through your Spring Health account.\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"ef1b129ca6b13e1671cb4d2ab6a9e7fd3\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLog In:\u003c/strong\u003e Sign into your Spring Health account at\u003c/span\u003e\u003ca href=\"https://care.springhealth.com/\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e \u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003ecare.springhealth.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e2cde4819b7a4dc22b7595771e2d83b33\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNavigate to Local Services:\u003c/strong\u003e Find the \u003cstrong\u003eExplore\u003c/strong\u003e tab, then select the \u003c/span\u003e\u003ca href=\"https://care.springhealth.com/members/explore/local-services\"\u003e\u003cspan style=\"color: #054580;\"\u003e\u003cstrong\u003eLocal Services\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e section from your dashboard.\u003c/span\u003e\u003c/p\u003e\n\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 65%;\"\u003e\u003cimg style=\"aspect-ratio: 654/463;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50813952938772\" width=\"654\" height=\"463\"\u003e\u003c/figure\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e8105ce550c290f8c6866ef0de5866d58\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSearch or Select:\u003c/strong\u003e Use the search bar for instant local results or browse by category (e.g., \"Legal Support\" or \"Eldercare\").\u003c/span\u003e\u003c/p\u003e\n\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 65%;\"\u003e\u003cimg style=\"aspect-ratio: 1067/596;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50813965267604\" width=\"1067\" height=\"596\"\u003e\u003c/figure\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e4183eabcffbe9c8d5a494b245f8fb643\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSubmit a Request:\u003c/strong\u003e For complex needs that require deeper research, use the \u003cstrong\u003e24/7 digital intake portal\u003c/strong\u003e to connect with our Care Support team.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003ch4 id=\"h_01KWAEQRVMCHZM681RXN0R21FY\"\u003e\u003cstrong data-path-to-node=\"16\" data-index-in-node=\"0\"\u003eOut-of-Pocket Cost Disclaimer\u003c/strong\u003e\u003c/h4\u003e\u003cp data-path-to-node=\"17\"\u003eWhile Spring Health provides full access to our Work-Life search directory, digital toolkits, intake coordinators, and initial 1:1 attorney or financial planner consultations under your employer benefit, \u003cstrong data-path-to-node=\"17\" data-index-in-node=\"219\"\u003eSpring Health does not cover any external costs if you choose to hire or use the third-party resources found through these searches.\u003c/strong\u003e Any ongoing childcare fees, tuition costs, retainer fees for lawyers, monthly eldercare facilities, or external provider bills are your sole financial responsibility. Always review retail pricing and contract terms independently before establishing a relationship with an external resource.\u003c/p\u003e\u003ch4 id=\"h_01KQFRKVSCD9RWZP4187X5Z18P\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eIntegrated Support\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp data-path-to-node=\"20\"\u003eBecause stressors like financial strain or caregiving logistics frequently contribute to severe mental health challenges, these auxiliary services are tied back into your clinical care journey. If a practical life situation is causing emotional distress or burnout, your Spring Health Care Navigator is always available to provide direct clinical guidance and therapy matching while your logistical needs are being addressed.\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you have questions about which services are included in your specific plan or need help navigating the portal, our team is ready to support you. \u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"portal to connect with our Care Support team. Out-of-Pocket \u003cem\u003eCost\u003c/em\u003e Disclaimer While Spring Health provides full access to our","result_type":"article"},{"id":15588492562964,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/15588492562964.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/15588492562964-How-to-Add-or-Update-Your-Insurance-Information","author_id":13047698835604,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-99,"vote_count":151,"upvote_count":26,"downvote_count":125,"section_id":37309035120660,"created_at":"2023-05-12T00:32:49Z","updated_at":"2026-10-26T13:22:36Z","name":"How to Add or Update Your Insurance Information","title":"How to Add or Update Your Insurance Information","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-21T12:28:31Z","user_segment_id":null,"permission_group_id":2072712,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Billing and insurance processes vary by country and region. This process applies to U.S.-based members only. If you are located outside the U.S., please contact your Care Navigator for next steps.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eAdding your insurance to your Spring Health account is a simple way to ensure your care remains seamless once your sponsored sessions are completed. By keeping your information current, you allow us to help you navigate your coverage and manage your costs with ease.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KFXWJ7R4SYZQDYMTNBQXKYSX\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eStep-by-Step: Adding or Updating Your Insurance\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYou can add or update your insurance information at any time through the mobile app or a web browser.\u003c/span\u003e\u003c/p\u003e\u003ch5 id=\"h_01KG5641N8ZDXDCJ7N4YWSCQQG\"\u003e\u003cstrong\u003eOn a Desktop Web Browser\u003c/strong\u003e\u003c/h5\u003e\u003col\u003e\n\u003cli data-list-item-id=\"ef09e98db3e747d2f9a03eec04c2995d6\"\u003e\u003cp data-path-to-node=\"5,0,0\"\u003e\u003cstrong data-path-to-node=\"5,0,0\" data-index-in-node=\"0\"\u003eLog In:\u003c/strong\u003e Access your account dashboard at \u003ca href=\"https://care.springhealth.com/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ecare.springhealth.com\u003c/a\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ea7fed21be5e2c77018fb889baf82d8fc\"\u003e\u003cp data-path-to-node=\"5,1,0\"\u003e\u003cstrong data-path-to-node=\"5,1,0\" data-index-in-node=\"0\"\u003eNavigate to Billing:\u003c/strong\u003e Click on the \u003ca href=\"https://care.springhealth.com/members/billing-and-payments?tab=wallet\"\u003e\u003cstrong data-path-to-node=\"5,1,0\" data-index-in-node=\"34\"\u003eBilling\u003c/strong\u003e\u003c/a\u003e tab located on your dashboard menu.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e9a0fb76bf00c1eb7568b20e897d2dc42\"\u003e\n\u003cp data-path-to-node=\"5,2,0\"\u003e\u003cstrong data-path-to-node=\"5,2,0\" data-index-in-node=\"0\"\u003eEnter or Update Details:\u003c/strong\u003e \u003c/p\u003e\n\u003col\u003e\n\u003cli data-list-item-id=\"e7be761174578549bb29ae56dc95fb006\"\u003e\u003cp data-path-to-node=\"3,2,1,0,0\"\u003e\u003cstrong data-path-to-node=\"3,2,1,0,0\" data-index-in-node=\"0\"\u003ePrimary Method:\u003c/strong\u003e Select \u003ca href=\"https://care.springhealth.com/members/billing-and-payments?tab=wallet\"\u003e\u003cstrong data-path-to-node=\"3,2,1,0,0\" data-index-in-node=\"23\"\u003eWallet\u003c/strong\u003e\u003c/a\u003e, locate the \u003cstrong data-path-to-node=\"3,2,1,0,0\" data-index-in-node=\"42\"\u003eInsurance\u003c/strong\u003e section, and click \u003cstrong data-path-to-node=\"3,2,1,0,0\" data-index-in-node=\"71\"\u003eAdd Insurance\u003c/strong\u003e (or \u003cstrong data-path-to-node=\"3,2,1,0,0\" data-index-in-node=\"89\"\u003eUpdate\u003c/strong\u003e to edit an existing plan). Follow the prompts to enter your Carrier, Plan Name, Member ID, Group ID, and upload images of the front and back of your insurance card.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ea8b2b1340cc548411731049c85f0511a\"\u003e\u003cp data-path-to-node=\"3,2,1,1,0\"\u003e\u003cstrong data-path-to-node=\"3,2,1,1,0\" data-index-in-node=\"0\"\u003eAlternative Method:\u003c/strong\u003e If you do not have access to the \u003cstrong data-path-to-node=\"3,2,1,1,0\" data-index-in-node=\"53\"\u003eWallet\u003c/strong\u003e tab, navigate to your \u003ca href=\"https://care.springhealth.com/members/account\"\u003e\u003cstrong data-path-to-node=\"3,2,1,1,0\" data-index-in-node=\"82\"\u003eAccount Settings\u003c/strong\u003e\u003c/a\u003e and select \u003ca href=\"https://care.springhealth.com/members/account?tab=membership\"\u003e\u003cstrong data-path-to-node=\"3,2,1,1,0\" data-index-in-node=\"110\"\u003eMembership\u003c/strong\u003e\u003c/a\u003e → \u003cstrong data-path-to-node=\"3,2,1,1,0\" data-index-in-node=\"123\"\u003eRequest a Cost Estimate\u003c/strong\u003e. The system will then prompt you to add or update your insurance details.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e62c144235e621fe14cdcc9f6297e0ea9\"\u003e\u003cp data-path-to-node=\"5,3,0\"\u003e\u003cstrong data-path-to-node=\"5,3,0\" data-index-in-node=\"0\"\u003eMake Changes:\u003c/strong\u003e To update an existing plan on file, select \u003cstrong data-path-to-node=\"5,3,0\" data-index-in-node=\"57\"\u003eUpdate\u003c/strong\u003e and edit the fields as applicable.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cimg class=\"wysiwyg-image-align-left wysiwyg-image-resized\" style=\"aspect-ratio: 809/248; width: 45%;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50934200950932\" width=\"809\" height=\"248\"\u003e \u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 754/676; width: 45%;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50934200953492\" width=\"754\" height=\"676\"\u003e\u003c/p\u003e\u003ch5 id=\"h_01KG5641NDSJKDQY81KJTBM61A\"\u003e\u003cstrong\u003eOn the Mobile App\u003c/strong\u003e\u003c/h5\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e03a49f33a2c0795c3bd04cfccd6eadb0\"\u003e\n\u003cstrong data-path-to-node=\"8,0,0\" data-index-in-node=\"0\"\u003eOpen the App:\u003c/strong\u003e Log into your Spring Health mobile app.\u003c/li\u003e\n\u003cli data-list-item-id=\"e05a1a37a450fd6f50eed7c4f8567fe49\"\u003e\u003cp data-path-to-node=\"8,1,0\"\u003e\u003cstrong data-path-to-node=\"8,1,0\" data-index-in-node=\"0\"\u003eTap the Settings Icon:\u003c/strong\u003e Tap the \u003cstrong data-path-to-node=\"8,1,0\" data-index-in-node=\"31\"\u003egear wheel icon\u003c/strong\u003e in the top right-hand corner of the screen (it is located right between the messaging arrow icon and the help icon).\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"eceb78eef7f72abfb6a3132a2583a37a7\"\u003e\u003cp data-path-to-node=\"8,1,0\"\u003e\u003cstrong\u003eOpen Wallet\u003c/strong\u003e: A menu will pop up from the bottom of your screen. Select \u003cstrong data-path-to-node=\"8,2,0\" data-index-in-node=\"78\"\u003eWallet\u003c/strong\u003e, then scroll down to the \u003cstrong\u003eInsurance Information\u003c/strong\u003e section. \u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e14a5691b139d78e5ac2360344b231413\"\u003e\u003cp data-path-to-node=\"8,1,0\"\u003e\u003cstrong\u003eUpdate Details\u003c/strong\u003e: Edit your insurance information, then hit \u003cstrong\u003eSave\u003c/strong\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1170/2532; width: 25%;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50934232876436\" width=\"1170\" height=\"2532\"\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 1170/2532; width: 25%;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50934232878868\" width=\"1170\" height=\"2532\"\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eNote\u003c/strong\u003e: If you have secondary insurance that includes mental health benefits, Spring Health may be able to submit claims on your behalf. In this case, reach out to our team with a copy of the front and back of your secondary insurance card.\u003c/p\u003e\u003ch4 id=\"h_01KFXWJ7R8NH93DAKG479X7GFZ\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eManaging Your Billing Preferences\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYou have control over how your claims are handled once you transition to insurance-based care:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ed56da97c58f943f8b5f85778375b1109\"\u003eIf you’d like Spring Health to submit claims to your insurance automatically, toggle \u003cstrong\u003e“Bill my insurance”\u003c/strong\u003e on. We’ll submit the claim, and if anything isn’t covered, you’ll be billed for the remaining balance.\u003c/li\u003e\n\u003cli data-list-item-id=\"ea93658f7d55624b6054b78b570d33165\"\u003eToggle this feature \u003cstrong\u003eOff\u003c/strong\u003e if you prefer to be billed the full session cost upfront. You’ll be billed for the full session cost and can request reimbursement directly from your insurance.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"prefer to be billed the full session \u003cem\u003ecost\u003c/em\u003e upfront. You’ll be billed for the full session \u003cem\u003ecost\u003c/em\u003e and can request reimbursement directly","result_type":"article"},{"id":37281024994964,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/37281024994964.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/37281024994964-Transitioning-Your-Care-to-an-Off-Platform-Provider","author_id":13410015803028,"comments_disabled":true,"draft":false,"promoted":false,"position":6,"vote_sum":0,"vote_count":6,"upvote_count":3,"downvote_count":3,"section_id":15545706610836,"created_at":"2025-05-07T20:56:21Z","updated_at":"2026-10-21T13:48:29Z","name":"Transitioning Your Care to an Off-Platform Provider","title":"Transitioning Your Care to an Off-Platform Provider","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-21T13:48:29Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Processes may vary by location, country or region. For members located outside the U.S., please contact your Care Navigator for next steps. \u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp dir=\"ltr\"\u003eWhile we strive to provide a comprehensive home for your mental health care, you may sometimes choose to see a provider who is in network with your insurance but practices outside the Spring Health platform.\u003c/p\u003e\u003ch4 id=\"h_01KFZYMVT661ZYFY00CM0K86PW\"\u003e\u003cstrong\u003eWhat to Expect When Moving Off-Platform\u003c/strong\u003e\u003c/h4\u003e\u003cp dir=\"ltr\"\u003eWhen you switch to a provider outside Spring Health, your experience will change in a few key ways:\u003c/p\u003e\u003cul dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"e9f0feb67fe08ae540e78bf72ef7b0b8c\"\u003e\n\u003cstrong\u003eBilling and rates:\u003c/strong\u003e All charges are determined by that provider’s practice and your insurance plan’s coverage.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecf23f590b4c03adc698a6202ad3740ec\"\u003e\n\u003cstrong\u003eScheduling:\u003c/strong\u003e You’ll need to coordinate all future appointments directly with the provider’s office. These sessions will no longer appear in your Spring Health dashboard or app.\u003c/li\u003e\n\u003cli data-list-item-id=\"e952ce6e4c5658db63c5a7a51e7059ca5\"\u003e\n\u003cstrong\u003eAdministrative tasks:\u003c/strong\u003e When continuing care outside Spring Health, all scheduling, billing, and paperwork (if applicable) must be coordinated directly with your provider. Spring Health isn’t able to assist with administrative tasks for sessions held outside our platform.\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KFZYMVT8B6DR3ARYH3W9J1FB\"\u003e\u003cstrong\u003eProactive Steps for a Smooth Transition\u003c/strong\u003e\u003c/h4\u003e\u003cp dir=\"ltr\"\u003eTo avoid financial surprises, we recommend the following steps:\u003c/p\u003e\u003col dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"e7744015bc1a0b2dcfb08dff0a7262a88\"\u003e\n\u003cstrong\u003eVerify with the provider.\u003c/strong\u003e Ask the provider’s office for their billing policies, no-show fees, and session rates.\u003c/li\u003e\n\u003cli data-list-item-id=\"ec25e90c047f4090ca9e7664f362b6618\"\u003e\n\u003cstrong\u003eContact your insurance carrier.\u003c/strong\u003e Confirm the provider is in network and get a clear breakdown of your expected out-of-pocket costs, including copays and deductibles.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eIf you have questions about closing your Spring Health account or transferring your Spring Health records to a new provider, please visit our resources on \u003ca href=\"https://careteam.springhealth.com/hc/en-us/articles/54824786183060\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eDeactivating Your Spring Health Account\u003c/a\u003e and \u003ca href=\"https://careteam.springhealth.com/hc/en-us/articles/48177955585044\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eRequesting Your Medical Records\u003c/a\u003e.\u003c/p\u003e","user_segment_ids":[],"snippet":"and get a clear breakdown of your expected out-of-pocket \u003cem\u003ecosts\u003c/em\u003e, including copays and deductibles. If you have questions","result_type":"article"},{"id":45819278113428,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/45819278113428.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/45819278113428-Language-Services-at-Spring-Health","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":5,"upvote_count":3,"downvote_count":2,"section_id":24232046276500,"created_at":"2026-01-30T14:14:42Z","updated_at":"2026-10-07T12:43:07Z","name":"Language Services at Spring Health","title":"Language Services at Spring Health","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-19T19:36:04Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eAt Spring Health, we believe that high-quality mental healthcare should be accessible to everyone. As we grow, we are prioritizing accessibility to ensure that language is never a barrier to getting the support you deserve.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eWhether you are looking for a provider who speaks your native tongue or you require a certified interpreter, we are committed to making your care experience as comfortable and clear as possible.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KG7KP2YJ3QV3A91MMDAG98X2\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLanguage Support Options\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003ch5 id=\"h_01KG7KP2YK6CBG5A50TR3W5D1V\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e1. Direct Provider Matches\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eOur provider network includes a vast range of diverse providers. You can easily find someone who speaks your preferred language by using our built-in search tools:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\u003cli class=\"ck-list-marker-color\" data-list-item-id=\"ea26a217758f5a267f71a430352b00e3b\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFilter by Language:\u003c/strong\u003e When browsing providers, use the \u003cstrong\u003eLanguages\u003c/strong\u003e filter to view professionals who are fluent in your language.\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\u003ch5 id=\"h_01KG7KP2YN5K2RNX7EY6P2BEET\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e2. Certified Interpretation Services\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf our provider network does not currently have an available provider who speaks your language, we will provide a certified interpreter for your sessions at no additional cost to you.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eYou can rest assured that your privacy and care are in expert hands:\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"ck-list-marker-color\" data-list-item-id=\"e73aa206dc6402d58aa972f964101c2ce\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHIPAA Trained:\u003c/strong\u003e All interpreters are fully trained on healthcare privacy regulations to keep your information secure.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"ck-list-marker-color\" data-list-item-id=\"e954cb9e1f029277eda54fe569eaf2bf3\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHealthcare Certified:\u003c/strong\u003e Interpreters are specifically certified in medical and healthcare translation to ensure clinical accuracy during your sessions.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KG7KP2YQN54N0PH6MD0VZFSA\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Request an Interpreter\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you have an upcoming appointment and would like to request an interpreter, we are here to make the process as easy as possible.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eOur Support Team will work directly with you and your provider to coordinate interpreter services and ensure an interpreter is present for your scheduled session, so you can focus fully on your care.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"a certified interpreter for your sessions at no additional \u003cem\u003ecost\u003c/em\u003e to you. You can rest assured that your privacy and care are","result_type":"article"},{"id":37301295654676,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/37301295654676.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/37301295654676-Managing-Primary-and-Secondary-Insurance","author_id":13410015803028,"comments_disabled":true,"draft":false,"promoted":false,"position":5,"vote_sum":-6,"vote_count":8,"upvote_count":1,"downvote_count":7,"section_id":37309035120660,"created_at":"2025-05-08T14:29:08Z","updated_at":"2026-08-12T01:46:47Z","name":"Managing Primary and Secondary Insurance","title":"Managing Primary and Secondary Insurance","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-09T18:43:03Z","user_segment_id":null,"permission_group_id":2072712,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Billing and insurance processes vary by country and region. This process applies to U.S.-based members only. If you are located outside the U.S., please contact your Care Navigator for next steps.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eCoordinating multiple insurance plans can be a bit like solving a puzzle, but our goal is to help you maximize your coverage so you can focus on your care. If you have both a Primary and a Secondary insurance plan, here is how we coordinate the billing process to make it as simple as possible for you.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KGMSGZHQ3GM0APP1829G7EDD\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow the Billing Process Works\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eThe billing journey always starts with your primary carrier:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ebcbe8d8037f85b68e9eb36c5bb1f7147\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePrimary Submission:\u003c/strong\u003e A claim is submitted to your primary insurance first. It typically takes \u003cstrong\u003e30–60 business days\u003c/strong\u003e for them to process it.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e47b4cf8db7ed4ee5ca440861aa7d4b65\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eExplanation of Benefits (EOB):\u003c/strong\u003e Your primary insurer issues an EOB showing what they paid and what portion is your responsibility (copay, deductible, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e81b24e5e9eb06355295eeb9fa72a5560\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSecondary Coordination:\u003c/strong\u003e After the primary claim is finalized, the secondary insurance can be billed for the remaining balance.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003ch4 id=\"h_01KGMSGZHW1XGV8TDQT72ZSEW6\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eBilling Paths Based on Your Coverage\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYour specific billing path depends on whether your plans are In-Network (INN) or Out-of-Network (OON) with Spring Health.\u003c/span\u003e\u003c/p\u003e\u003cdiv\u003e\u003cfigure class=\"wysiwyg-table\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 21%;\"\u003e\n\u003ccol style=\"width: 26%;\"\u003e\n\u003ccol style=\"width: 53%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"background-color: #efefef;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eIf your Primary is...\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd style=\"background-color: #efefef;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAnd your Secondary is...\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd style=\"background-color: #efefef;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eYour Billing Path\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eIn-Network\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOut-of-Network\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSpring Health bills your Primary. Once finalized, we invoice you for the balance. You can then request a Superbill from us to submit to your Secondary independently for potential reimbursement.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOut-of-Network\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eIn-Network\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eYou submit to your Primary first.\u003c/strong\u003e Once you receive your Primary EOB, you can:\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e1. Submit it independently to your Secondary \u003cstrong\u003eOR\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e2. Provide the EOB to Spring Health, and we will bill your Secondary for you.\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c/div\u003e\u003ch4 id=\"h_01KGMSGZJ40KZ6EP1GBDT8CQ9N\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eImportant Considerations for Out-of-Network (OON) Plans\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e9ea86e8f654c84e7f0870fe7e45fe254\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTransparency \u0026amp; Costs:\u003c/strong\u003e Billing OON insurance often results in unexpected delays and surprise balances. We aim for you to have full visibility into your costs, but please be aware that OON processing timelines are managed entirely by your insurance carrier.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ea23463f108bfb01bbc85b6362f0193d1\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSelf-Reimbursement:\u003c/strong\u003e While Spring Health does not bill OON insurance directly, we are happy to provide you with a Superbill (an itemized clinical receipt). You can submit this to your OON carrier to seek potential reimbursement based on your plan's specific benefits.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e31cf070426a0339f60f675c7626c97f9\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eThe Role of the EOB:\u003c/strong\u003e If you want Spring Health to help bill an In-Network Secondary plan after an Out-of-Network Primary has been processed, you must provide us with a copy of the Primary EOB. We cannot move forward with the secondary claim without it.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"Considerations for Out-of-Network (OON) Plans Transparency \u0026amp; \u003cem\u003eCosts\u003c/em\u003e: Billing OON insurance often results in unexpected delays","result_type":"article"},{"id":24331437112980,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/24331437112980.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/24331437112980-Prescribing-Policies-and-Medication-Support","author_id":1904832177687,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":20,"vote_count":78,"upvote_count":49,"downvote_count":29,"section_id":21856923787412,"created_at":"2024-03-06T01:33:14Z","updated_at":"2026-10-20T20:42:13Z","name":"Prescribing Policies and Medication Support","title":"Prescribing Policies and Medication Support","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-20T20:42:13Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":["01HR8NMFE3NF9QDEH387A84B8R"],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003ePlease note\u003c/strong\u003e: Prescribing practices and availability of Medication Care vary by country, and may not be included in your specific benefit plan. Please review your plan details in your account dashboard for more information. Members located outside the U.S. should reach out to their Care Navigator for location-specific support.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eOur Medication Providers can prescribe a wide range of commonly used medications to address various mental health concerns, including depression, anxiety, insomnia, and more.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYour treatment plan is highly personalized. Medications are carefully selected based on your unique medical history, symptoms, and the goals you discuss with your provider.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KH705CPQABKHKZS9G8RZFAGT\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCommonly Prescribed Medications\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSpring Health providers specialize in prescribing \u003cstrong\u003enon-controlled medications\u003c/strong\u003e. Categories of medications your provider may discuss with you include:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e601df2c9a42da0bbeb91ca6ca7aaf655\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAntidepressants:\u003c/strong\u003e Commonly used to treat depression and various anxiety disorders by helping to balance chemicals in the brain.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e032a30f1a2b8ec9d70fd979c4a24e855\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAnti-Anxiety Medications:\u003c/strong\u003e Non-habit-forming options designed to manage symptoms of generalized anxiety or panic without the risks associated with controlled substances.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e2b59d34f2b948610a61fa41669398d01\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eMood Stabilizers:\u003c/strong\u003e Medications primarily used to manage the symptoms of bipolar disorder and help level out significant shifts in mood.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ec84ce10e1228084135e8f3b01799974f\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNon-Stimulant ADHD Medications:\u003c/strong\u003e Targeted treatments for focus and executive functioning that offer a non-controlled alternative to traditional stimulants.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e90e6aa4b805150e7ec086f05104a8680\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSleep Aids:\u003c/strong\u003e Non-controlled options specifically selected to help improve sleep hygiene and quality without causing physical dependency.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KH705CPVFW5JWJGD6VHHCA41\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eControlled Substances\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIn accordance with federal and state regulations and our clinical safety guidelines, Spring Health providers \u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003edo not prescribe controlled substances\u003c/span\u003e\u003c/strong\u003e. This includes certain stimulants, benzodiazepines, and other medications classified as controlled substances.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf a controlled substance is clinically indicated for your care, we offer the following support:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ed612229fb50d35d4dc9700d732fcb2e5\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eClinical Recommendations:\u003c/strong\u003e Your Medication Provider can provide a formal clinical recommendation for you to share with your primary care physician or another provider within your health plan.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"eaa64c522c45a83c6492ae0755bfbf139\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOff-Platform Referrals:\u003c/strong\u003e Our team can help you find a local, in-network provider who can assist with these specific prescriptions.\u003c/span\u003e\u003cul\u003e\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ef315769cf97fdcbf59f11cb84fc1a85e\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eWhile our referral service is provided at no additional cost, appointments with off-platform providers are not covered under your organization-sponsored Spring Health sessions.\u003c/span\u003e\u003c/li\u003e\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch5 id=\"h_01KH705CPXGHA5RNGWRRH6S8P6\"\u003e \u003c/h5\u003e\u003ch5 id=\"h_01KH705G3WSBFFJ7D56JSHSRY3\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFeeling Overwhelmed? Let Us Help.\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYour well-being is our top priority, and we're here to guide you through this important decision-making process. If you have additional questions or need help navigating your options, please reach out to us.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"prescriptions. While our referral service is provided at no additional \u003cem\u003ecost\u003c/em\u003e, appointments with off-platform providers are not covered","result_type":"article"},{"id":15588065593748,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/15588065593748.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/15588065593748-Mental-Health-Leaves-and-Accommodations-MHLA-Overview","author_id":13047698835604,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":231,"vote_count":643,"upvote_count":437,"downvote_count":206,"section_id":15545604720916,"created_at":"2023-05-12T00:09:10Z","updated_at":"2026-10-23T23:08:43Z","name":"Mental Health Leaves and Accommodations (MHLA) Overview","title":"Mental Health Leaves and Accommodations (MHLA) Overview","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-21T12:11:54Z","user_segment_id":null,"permission_group_id":2072712,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Access and support for Mental Health Leave-of-Absence and Accommodations processes vary by location, country and region. For members located outside the U.S., please contact your Care Navigator by navigating to your account sign in page and selecting your country.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you are planning to explore or are currently on a mental health-related leave or accommodation due to mental health-related matters, Spring Health provides a dedicated pathway to help you get the clinical support you need. Through our specialized tools and Care Team, we assist you in navigating the evaluation process required for your request.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01M5F5W2HKA9R6CCA1YZZDRMJ1\"\u003e\u003cstrong\u003eEligibility\u003c/strong\u003e\u003c/h4\u003e\u003cp dir=\"ltr\"\u003eMental Health Leave \u0026amp; Accommodation (MHLA) support depends on the organization that provides your Spring Health benefits. If your organization does not offer MHLA support, Spring Health and Spring Health providers cannot complete mental health leave or disability paperwork, accommodation forms (school, work, housing, or other), or supportive letters for mental health leaves or accommodations. \u003c/p\u003e\u003cp dir=\"ltr\"\u003eIf you’re unsure whether your organization offers this support, our Care Team can confirm your options.\u003c/p\u003e\u003ch4 id=\"h_01KGMKT37HY99BKY9B76MJ5G70\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow the Process Works\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTo begin a mental health-related leave or accommodation request, you must first create your Spring Health account. \u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e8e267fc3b44aca9f7de9c4651a57b99f\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003eIf you have not yet created your Spring Health account, \u003c/span\u003e\u003ca href=\"https://careteam.springhealth.com/hc/en-us/articles/15588067965972-How-do-I-sign-up-for-a-Spring-Health-Account\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003efollow the steps here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e. \u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e68b4c74e874cf414817413aa039b041f\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you have already signed up for Spring Health, proceed with the steps below.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp dir=\"ltr\"\u003eEvaluations must be completed by a provider who is certified to conduct mental health-related leave evaluations. If you’re currently in care, your treating provider must be certified to complete the appropriate assessment and documentation. Our Care Team can confirm whether your provider meets these requirements.\u003c/p\u003e\u003cp dir=\"ltr\"\u003eIf your treating provider does not meet these requirements, our Care Team can connect you with a provider who is certified for this type of evaluation. Your existing provider can remain your primary clinician and continue supporting you throughout your care.\u003c/p\u003e\u003ch4 id=\"h_01KGMKT37M54RVW1A5JZGWG0X1\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWhat to Expect\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cul dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"e1a728f31de280bb142198062dcd3d01e\"\u003eYour organization must be opted into MHLA support. If it is not, we cannot complete any MHLA paperwork, forms, or letters.\u003c/li\u003e\n\u003cli data-list-item-id=\"e9f24812dc2bb27d03fda1ced71f7caeb\"\u003eYou must attend an MHLA evaluation.\u003cul dir=\"ltr\"\u003e\n\u003cli data-list-item-id=\"e6d3c59bce6492db81c9873a5fc2db931\"\u003eThe evaluation must be completed with a certified provider. \u003cstrong\u003eNot all providers can complete MHLA evaluations\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e07c3972c71f4b40cae493df10df23dd2\"\u003eThe evaluation is separate from therapy or standard care.\u003c/li\u003e\n\u003cli data-list-item-id=\"e6822e4f1d133e575c09d31d0e69e9637\"\u003eThe evaluation may come at an additional cost.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e82ed8f84606ac3a6b7c5d1561d82796e\"\u003eYou must work with Spring Health to complete ongoing documentation.\u003c/li\u003e\n\u003cli data-list-item-id=\"ecd19908f626ed1577e8a8c285e1cb9b4\"\u003eYour leave or accommodations vendor (not Spring Health) approves or denies your claim.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee7cdf7186d78711bfb8184eaf40c82e2\"\u003eCompleting paperwork does not guarantee approval.\u003c/li\u003e\n\u003c/ul\u003e\u003ch5 id=\"h_01KGMPVWPJ3AXN0NDQNG6V1YGS\"\u003e \u003c/h5\u003e\u003ch5 id=\"h_01M5F5ZYE2BMBDPH3S1QY36EHN\"\u003e\u003cstrong\u003eWe’re here to help\u003c/strong\u003e\u003c/h5\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cdiv tabindex=\"-1\"\u003e\u003cdiv\u003e\u003cdiv dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0d80c7b8-ef0c-479f-8b4f-39034e2f19cd\" data-message-model-slug=\"gpt-5-2\"\u003e\u003cdiv\u003e\u003cdiv\u003e\u003cp data-start=\"0\" data-end=\"349\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eIf you have an existing MHLA case with Spring Health and need an update or have questions about your ongoing claim, please follow up directly on your previous correspondence with the agent supporting your case to ensure continuity. \u003c/p\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e\u003c/div\u003e","user_segment_ids":[],"snippet":"standard care. The evaluation may come at an additional \u003cem\u003ecost\u003c/em\u003e. You must work with Spring Health to complete ongoing","result_type":"article"},{"id":31677825878036,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/31677825878036.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/31677825878036-Using-Your-HSA-or-FSA-for-Care","author_id":9300211419668,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-9,"vote_count":19,"upvote_count":5,"downvote_count":14,"section_id":37345446071188,"created_at":"2024-10-29T18:09:28Z","updated_at":"2026-09-05T15:02:29Z","name":"Using Your HSA or FSA for Care","title":"Using Your HSA or FSA for Care","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-09T18:42:15Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003eInternational Considerations:\u003c/strong\u003e Billing and insurance processes vary by country and region. This process applies to U.S.-based members only. If you are located outside the U.S., please contact your Care Navigator for next steps.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003eWe want to make accessing high-quality care as stress-free as possible. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for out-of-pocket costs at Spring Health. These accounts allow you to use pre-tax dollars for eligible mental health services.\u003c/p\u003e\u003ch4 id=\"h_01KGMR5QDZ91BMYHNB5F8ZKBWX\"\u003e\u003cstrong\u003eHow to Pay with HSA/FSA\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eUsing your HSA or FSA card is simple and functions just like a standard debit or credit card on our platform:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"eb1df5caa597e7799f75ba15976093014\"\u003e\n\u003cstrong\u003eLocate Your Bill:\u003c/strong\u003e Find the \u003cstrong\u003e\"Pay Now\"\u003c/strong\u003e link in your billing email or visit our\u003ca href=\"https://spring.aperohealth.com/pay\"\u003e \u003cspan class=\"wysiwyg-underline\"\u003eBilling Website\u003c/span\u003e\u003c/a\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"ee5253d90865d6a59aa9ec4378e66fe23\"\u003e\n\u003cstrong\u003eEnter Your Code:\u003c/strong\u003e Enter the unique \u003cstrong\u003elookup code\u003c/strong\u003e found on your statement or billing email.\u003c/li\u003e\n\u003cli data-list-item-id=\"e14a67dae4048d1307b76d5af14639ce8\"\u003e\n\u003cstrong\u003eSubmit Payment:\u003c/strong\u003e Enter your HSA/FSA card details as the primary payment method.\u003c/li\u003e\n\u003c/ol\u003e\u003ch4 id=\"h_01KGMR5QE4S21SD2YV081400YF\"\u003e\u003cstrong\u003eImportant Tips\u003c/strong\u003e\u003c/h4\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e1ac64e04bb039dd498d2e7fe3d7c5672\"\u003e\n\u003cstrong\u003eCard Denials:\u003c/strong\u003e If your card is denied, please contact your benefit provider or bank. Common reasons include insufficient funds or the provider requiring additional verification that the service is a \"qualified medical expense.\"\u003c/li\u003e\n\u003cli data-list-item-id=\"e532e84810fe87acddc706d406aac3c46\"\u003e\n\u003cstrong\u003eDocumentation:\u003c/strong\u003e Always save your itemized receipts or \"Superbills.\" Some HSA/FSA administrators may request these to verify that your sessions are eligible.\u003c/li\u003e\n\u003cli data-list-item-id=\"edb36a6e9eb81af844cac965e99e520e0\"\u003e\n\u003cstrong\u003eReimbursement:\u003c/strong\u003e If you don't have a physical HSA/FSA card, you can typically pay with a personal card and submit your Spring Health receipt to your administrator for reimbursement.\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"Flexible Spending Account (FSA) to pay for out-of-pocket \u003cem\u003ecosts\u003c/em\u003e at Spring Health. These accounts allow you to use pre-tax","result_type":"article"},{"id":49139527670420,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/49139527670420.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/49139527670420-Using-Partner-Apps-Through-Spring-Health","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":6,"upvote_count":2,"downvote_count":4,"section_id":24232046276500,"created_at":"2026-05-11T17:55:29Z","updated_at":"2026-08-20T09:53:14Z","name":"Using Partner Apps Through Spring Health","title":"Using Partner Apps Through Spring Health","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-29T13:28:19Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003czd-summary-block\u003e\u003cp\u003e\u003cstrong\u003ePlease note\u003c/strong\u003e: Access to these services depends on your sponsoring organization’s specific plan. These features are currently only available to specific \u003cstrong\u003eU.S.-based members\u003c/strong\u003e. If you are located outside of the U.S., please contact your \u003cstrong\u003eCare Navigator\u003c/strong\u003e for information on the resources available in your region.\u003c/p\u003e\u003c/zd-summary-block\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSpring Health offers access to specialized, clinically validated digital mental health tools—called Partner Apps—to support your well-being beyond traditional therapy and coaching. These evidence-based tools are designed to support needs like sleep, anxiety, and emotional regulation.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KRC2SNGGSYRF73F2FD2JH12E\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow It Works\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eEligible members can trade their unused, sponsored therapy sessions for premium access to these digital tool at \u003cstrong\u003eno additional cost\u003c/strong\u003e.\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e08dbbc7f191bc30a3aced3187a7491a4\"\u003e\n\u003cspan data-path-to-node=\"6,1,1,0\"\u003e\u003cstrong data-path-to-node=\"6,1,1,0\" data-index-in-node=\"0\"\u003eSession Deductions:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,0\"\u003e Standard coaching sessions cannot be traded\u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,2\"\u003e. \u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,3\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,4\"\u003eOnly unused therapy sessions can be exchanged\u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,5\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,1,1,6\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"eb478af2d755c2ff243b40ff27f190804\"\u003e\n\u003cspan data-path-to-node=\"6,2,1,0\"\u003e\u003cstrong data-path-to-node=\"6,2,1,0\" data-index-in-node=\"0\"\u003eAccess Duration:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,2,1,0\"\u003e Once you complete your registration, you retain full premium access to the partner app for \u003c/span\u003e\u003cspan data-path-to-node=\"6,2,1,0\"\u003e\u003cstrong data-path-to-node=\"6,2,1,0\" data-index-in-node=\"108\"\u003eone entire year\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,2,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,2,1,2\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e15ed9eb83843579a85f3c51097ab38da\"\u003e\n\u003cspan data-path-to-node=\"6,3,1,0\"\u003e\u003cstrong data-path-to-node=\"6,3,1,0\" data-index-in-node=\"0\"\u003eSelf-Serviced:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,0\"\u003e All exchanges must be managed directly by you through your member portal\u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,2\"\u003e. \u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,3\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,4\"\u003eOur Care Support team cannot manually trade sessions or process the exchange for you on the backend\u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,5\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"6,3,1,6\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e8ea96615743b5dd3d70c750bc24d5685\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eEligibility:\u003c/strong\u003e Access is available to members from select organizations. Your eligibility can be confirmed through your Spring Health account.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KW9RADK7S9GGTB3Z7V2T798D\"\u003e\u003cstrong data-path-to-node=\"8\" data-index-in-node=\"0\"\u003eAvailable Partner Apps \u0026amp; Trade-In Values\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan data-path-to-node=\"9,1\"\u003eYour organization's specific eligibility package notes determine your access\u003c/span\u003e\u003cspan data-path-to-node=\"9,2\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"9,3\"\u003e. Depending on your plan, you can exchange your sessions for the following premium tools:\u003c/span\u003e\u003c/p\u003e\u003cfigure class=\"wysiwyg-table\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"border-color: rgb(31, 31, 31); border-width: 0px; margin-bottom: 32px;\" data-path-to-node=\"10\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 13.66%;\"\u003e\n\u003ccol style=\"width: 16.2%;\"\u003e\n\u003ccol style=\"width: 17.03%;\"\u003e\n\u003ccol style=\"width: 53.11%;\"\u003e\n\u003c/colgroup\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth style=\"background-color: #efefef; border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cstrong\u003eApp Name\u003c/strong\u003e\u003c/p\u003e\u003c/th\u003e\n\u003cth style=\"background-color: #efefef; border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cstrong\u003eTarget Audience\u003c/strong\u003e\u003c/p\u003e\u003c/th\u003e\n\u003cth style=\"background-color: #efefef; border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cstrong\u003eTrade-In Cost\u003c/strong\u003e\u003c/p\u003e\u003c/th\u003e\n\u003cth style=\"background-color: #efefef; border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cstrong\u003ePurpose\u003c/strong\u003e\u003c/p\u003e\u003c/th\u003e\n\u003c/tr\u003e\u003c/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cspan data-path-to-node=\"10,1,0,0\"\u003e\u003cstrong data-path-to-node=\"10,1,0,0\" data-index-in-node=\"0\"\u003eSleepio\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\n\u003cp data-path-to-node=\"10,1,1,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-167\" data-path-to-node=\"10,1,1,1\"\u003e\u003cspan data-path-to-node=\"10,1,1,1,0\"\u003e\u003cstrong data-path-to-node=\"10,1,1,1,0\" data-index-in-node=\"0\"\u003eAdults Only\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,1,1,1,0\"\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"10,1,1,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\n\u003cp data-path-to-node=\"10,1,2,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-168\" data-path-to-node=\"10,1,2,1\"\u003e\u003cspan data-path-to-node=\"10,1,2,1,0\"\u003e\u003cstrong data-path-to-node=\"10,1,2,1,0\" data-index-in-node=\"0\"\u003e2 Therapy Sessions\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,1,2,1,0\"\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"10,1,2,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-169\" data-path-to-node=\"10,1,3,0\"\u003e\u003cspan data-path-to-node=\"10,1,3,0,0\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,1,3,0,1\"\u003eAlways-on, personalized sleep support featuring goal setting, progress tracking, and customized behavioral insights\u003c/span\u003e\u003cspan data-path-to-node=\"10,1,3,0,2\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,1,3,0,3\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cspan data-path-to-node=\"10,2,0,0\"\u003e\u003cstrong data-path-to-node=\"10,2,0,0\" data-index-in-node=\"0\"\u003eDaylight\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\n\u003cp data-path-to-node=\"10,2,1,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-170\" data-path-to-node=\"10,2,1,1\"\u003e\u003cspan data-path-to-node=\"10,2,1,1,0\"\u003e\u003cstrong data-path-to-node=\"10,2,1,1,0\" data-index-in-node=\"0\"\u003eAdults Only\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,2,1,1,0\"\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"10,2,1,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\n\u003cp data-path-to-node=\"10,2,2,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-171\" data-path-to-node=\"10,2,2,1\"\u003e\u003cspan data-path-to-node=\"10,2,2,1,0\"\u003e\u003cstrong data-path-to-node=\"10,2,2,1,0\" data-index-in-node=\"0\"\u003e2 Therapy Sessions\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,2,2,1,0\"\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"10,2,2,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-172\" data-path-to-node=\"10,2,3,0\"\u003e\u003cspan data-path-to-node=\"10,2,3,0,0\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,2,3,0,1\"\u003eEvidence-based anxiety support designed to help you understand, target, and reframe the thoughts and behaviors driving worry\u003c/span\u003e\u003cspan data-path-to-node=\"10,2,3,0,2\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,2,3,0,3\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cspan data-path-to-node=\"10,3,0,0\"\u003e\u003cstrong data-path-to-node=\"10,3,0,0\" data-index-in-node=\"0\"\u003eMightier\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\n\u003cp data-path-to-node=\"10,3,1,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-173\" data-path-to-node=\"10,3,1,1\"\u003e\u003cspan data-path-to-node=\"10,3,1,1,0\"\u003e\u003cstrong data-path-to-node=\"10,3,1,1,0\" data-index-in-node=\"0\"\u003eAdolescents (Ages 6–14)\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,3,1,1,0\"\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"10,3,1,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\n\u003cp data-path-to-node=\"10,3,2,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-174\" data-path-to-node=\"10,3,2,1\"\u003e\u003cspan data-path-to-node=\"10,3,2,1,0\"\u003e\u003cstrong data-path-to-node=\"10,3,2,1,0\" data-index-in-node=\"0\"\u003e3 Therapy Sessions\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,3,2,1,0\"\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"10,3,2,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd style=\"border-color: rgb(196, 199, 197); padding: 8px 12px;\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-175\" data-path-to-node=\"10,3,3,0\"\u003e\u003cspan data-path-to-node=\"10,3,3,0,0\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,3,3,0,1\"\u003eA bio-responsive, game-based app that helps children build healthy coping skills to navigate anxiety, ADHD symptoms, and big emotions\u003c/span\u003e\u003cspan data-path-to-node=\"10,3,3,0,2\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"10,3,3,0,3\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003ch4 id=\"h_01KW9RJZ0N2986WDS2PE6EHGDR\"\u003e\u003cstrong data-path-to-node=\"12\" data-index-in-node=\"0\"\u003eHow to Access and Register\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTo access Partner Apps, follow these steps on a desktop or mobile web browser.\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e26d2a0acbf03d248cf07fb719303f660\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLog In:\u003c/strong\u003e Sign in to your account at\u003c/span\u003e\u003ca href=\"https://care.springhealth.com\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e \u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003ecare.springhealth.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e8efdda3c708daa8d329cc37100b40727\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eExplore:\u003c/strong\u003e Navigate to the \u003c/span\u003e\u003ca href=\"https://care.springhealth.com/members/explore\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eExplore\u003c/strong\u003e\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e tab and select \u003cstrong\u003ePartner Programs\u003c/strong\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e4d6a5850c2fe7558b4de929fdc72a8a8\"\u003e\n\u003cspan data-path-to-node=\"14,2,1,0\"\u003e\u003cstrong data-path-to-node=\"14,2,1,0\" data-index-in-node=\"0\"\u003eSelect Your App:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"14,2,1,0\"\u003e Choose your preferred tool and click the \u003c/span\u003e\u003cspan data-path-to-node=\"14,2,1,0\"\u003e\u003cstrong data-path-to-node=\"14,2,1,0\" data-index-in-node=\"58\"\u003e\"Trade X of X sessions\"\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"14,2,1,0\"\u003e button\u003c/span\u003e\u003cspan data-path-to-node=\"14,2,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"14,2,1,2\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ea26b6a9345a74ee7c3d6791c26b65ca9\"\u003e\n\u003cspan data-path-to-node=\"14,3,1,0\"\u003e\u003cstrong data-path-to-node=\"14,3,1,0\" data-index-in-node=\"0\"\u003eComplete Registration:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"14,3,1,0\"\u003e The platform will securely transfer you to the partner app's setup page to build your external account profile\u003c/span\u003e\u003cspan data-path-to-node=\"14,3,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"14,3,1,2\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 1366/343;\" src=\"https://careteam.springhealth.com/hc/article_attachments/50798498092820\" width=\"1366\" height=\"343\"\u003e\u003c/figure\u003e\u003cp class=\"wysiwyg-indent0.8333333333333334\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFor Guardians:\u003c/strong\u003e \u003c/span\u003e\u003cspan data-path-to-node=\"15,1,0\"\u003eTo enroll a child in Mightier, you must log in using your primary \u003c/span\u003e\u003cspan data-path-to-node=\"15,1,0\"\u003e\u003cstrong data-path-to-node=\"15,1,0\" data-index-in-node=\"119\"\u003eadult account\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"15,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"15,1,2\"\u003e. \u003c/span\u003e\u003cspan data-path-to-node=\"15,1,3\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"15,1,4\"\u003eThe platform will guide you to select your eligible dependent from an account dropdown menu, ensuring the 3 therapy sessions are accurately deducted from that child's individual benefit balance\u003c/span\u003e\u003cspan data-path-to-node=\"15,1,5\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"15,1,6\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KRC2SNH1A86HN2PS0Z7AZNP0\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eMember Experience \u0026amp; Privacy\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSpring Health prioritizes member privacy and ease of use throughout the enrollment process.\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e6e8dcd54a8757af46fd208ac2cfe8920\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-181\" data-path-to-node=\"19,0,1\"\u003e\u003cspan data-path-to-node=\"19,0,1,0\"\u003e\u003cstrong data-path-to-node=\"19,0,1,0\" data-index-in-node=\"0\"\u003eNo Shared Health Data:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,0,1,0\"\u003e Spring Health does not share your private clinical history, health assessments, or diagnoses with any third-party apps\u003c/span\u003e\u003cspan data-path-to-node=\"19,0,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,0,1,2\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e163a92de1eb88a9a3dcb1165fd35f9b4\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-182\" data-path-to-node=\"19,1,1\"\u003e\u003cspan data-path-to-node=\"19,1,1,0\"\u003e\u003cstrong data-path-to-node=\"19,1,1,0\" data-index-in-node=\"0\"\u003eHIPAA Authorization:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,0\"\u003e When you opt to trade a session, you will click a \u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,0\"\u003e\u003cstrong data-path-to-node=\"19,1,1,0\" data-index-in-node=\"71\"\u003eHIPAA Authorization Privacy Box\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,2\"\u003e. \u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,3\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,4\"\u003eThis strictly permits Spring Health to share basic identifiers (such as your member ID or name) with the partner app to validate your premium account activation\u003c/span\u003e\u003cspan data-path-to-node=\"19,1,1,5\"\u003e\u003c/span\u003e.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e782744ecae564aa9c965610b70edab78\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-183\" data-path-to-node=\"19,2,1\"\u003e\u003cspan data-path-to-node=\"19,2,1,0\"\u003e\u003cstrong data-path-to-node=\"19,2,1,0\" data-index-in-node=\"0\"\u003eExternal Terms:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"19,2,1,0\"\u003e Once you transition off the Spring Health platform into a partner application, that app's specific terms of service and privacy policies apply\u003c/span\u003e\u003cspan data-path-to-node=\"19,2,1,1\"\u003e\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KRC2T20T536Y2EVFMZJ2SPYW\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTroubleshooting \u0026amp; Support\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan data-path-to-node=\"24,1,1,0\"\u003e\u003cstrong data-path-to-node=\"24,1,1,0\" data-index-in-node=\"0\"\u003eRegistered but the app isn't showing up:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,1,1,0\"\u003e If you completed the trade but your premium access isn't visible, return to the \u003c/span\u003e\u003cspan data-path-to-node=\"24,1,1,0\"\u003e\u003cstrong data-path-to-node=\"24,1,1,0\" data-index-in-node=\"121\"\u003ePartner Apps\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,1,1,0\"\u003e tab on your Spring Health dashboard and restart the partner registration sequence\u003c/span\u003e\u003cspan data-path-to-node=\"24,1,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,1,1,2\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan data-path-to-node=\"24,2,1,0\"\u003e\u003cstrong data-path-to-node=\"24,2,1,0\" data-index-in-node=\"0\"\u003ePaying out-of-pocket or via FSA/HSA:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,0\"\u003e These premium tools are offered strictly as a direct session-trade benefit through your sponsoring organization\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,2\"\u003e. \u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,3\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,4\"\u003eYou cannot pay out-of-pocket or use an FSA/HSA card to buy them here\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,5\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,6\"\u003e. \u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,7\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,8\"\u003eIf you purchase a retail subscription directly through the app store outside of Spring Health, \u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,8\"\u003e\u003cstrong data-path-to-node=\"24,2,1,8\" data-index-in-node=\"95\"\u003ewe cannot issue a reimbursement\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,9\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,2,1,10\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan data-path-to-node=\"24,0,1,0\"\u003e\u003cstrong data-path-to-node=\"24,0,1,0\" data-index-in-node=\"0\"\u003e\"Use Sessions\" icon is grayed out:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"24,0,1,0\"\u003e This means your account lacks the required number of unused, sponsored therapy sessions to complete the exchange (e.g., you need at least 2 for Daylight/Sleepio or 3 for Mightier)\u003c/span\u003e\u003cspan data-path-to-node=\"24,0,1,1\"\u003e\u003c/span\u003e.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch4 id=\"h_01KRC2T20Y3MFQX3MQZ0S04ZBA\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePartner App Support \u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan data-path-to-node=\"26,4\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"26,5\"\u003eFor issues relating to \u003c/span\u003e\u003cspan data-path-to-node=\"26,5\"\u003e\u003cstrong data-path-to-node=\"26,5\" data-index-in-node=\"23\"\u003ein-app features, password resets, or app-specific login errors\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"26,5\"\u003e, please reach out directly to the partner platforms respective support desks\u003c/span\u003e\u003cspan data-path-to-node=\"26,6\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"26,7\"\u003e:\u003c/span\u003e\u003c/p\u003e\u003cul data-path-to-node=\"27\"\u003e\n\u003cli data-list-item-id=\"e3e9d2621abad8c98796d8e074b51f893\"\u003e\n\u003cp data-path-to-node=\"27,0,0\"\u003e \u003c/p\u003e\n\u003cp id=\"p-rc_3ebb4cd55e690592-189\" data-path-to-node=\"27,0,1\"\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e\u003cstrong data-path-to-node=\"27,0,1,0\" data-index-in-node=\"0\"\u003eMightier Support:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e Email \u003c/span\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e\u003cstrong data-path-to-node=\"27,0,1,0\" data-index-in-node=\"24\"\u003esupport@mightier.com\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e or call \u003c/span\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e\u003cstrong data-path-to-node=\"27,0,1,0\" data-index-in-node=\"53\"\u003e1-888-978-7495\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e \u003c/span\u003e\u003cem data-path-to-node=\"27,0,1,0\" data-index-in-node=\"68\"\u003e\u003cspan data-path-to-node=\"27,0,1,0\"\u003e(Available Monday through Friday, 9:00 AM – 6:00 PM EST)\u003c/span\u003e\u003c/em\u003e\u003cspan data-path-to-node=\"27,0,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,0,1,2\"\u003e.\u003c/span\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"ec1da3f7ac0634247a48f1e3927ae11ca\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-189\" data-path-to-node=\"27,0,1\"\u003e\u003cspan data-path-to-node=\"27,1,1,0\"\u003e\u003cstrong data-path-to-node=\"27,1,1,0\" data-index-in-node=\"0\"\u003eSleepio Support:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,1,1,0\"\u003e Email \u003c/span\u003e\u003cspan data-path-to-node=\"27,1,1,0\"\u003e\u003cstrong data-path-to-node=\"27,1,1,0\" data-index-in-node=\"23\"\u003ehello@sleepio.com\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,1,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,1,1,2\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e0fd52d5e0b4f7d3b3747d0d3c9d8590d\"\u003e\u003cp id=\"p-rc_3ebb4cd55e690592-189\" data-path-to-node=\"27,0,1\"\u003e\u003cspan data-path-to-node=\"27,2,1,0\"\u003e\u003cstrong data-path-to-node=\"27,2,1,0\" data-index-in-node=\"0\"\u003eDaylight Support:\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,2,1,0\"\u003e Email \u003c/span\u003e\u003cspan data-path-to-node=\"27,2,1,0\"\u003e\u003cstrong data-path-to-node=\"27,2,1,0\" data-index-in-node=\"24\"\u003ehello@trydaylight.com\u003c/strong\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,2,1,1\"\u003e\u003c/span\u003e\u003cspan data-path-to-node=\"27,2,1,2\"\u003e.\u003c/span\u003e\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"for premium access to these digital tool at no additional \u003cem\u003ecost\u003c/em\u003e. Session Deductions: Standard coaching sessions cannot","result_type":"article"},{"id":46388886850068,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/46388886850068.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/46388886850068-Mental-Health-Seminars","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":46388705409044,"created_at":"2026-02-17T18:25:19Z","updated_at":"2026-10-13T17:28:06Z","name":"Mental Health Seminars","title":"Mental Health Seminars","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-26T12:24:54Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSpring Health \u003c/span\u003eseminars\u003cspan style=\"color: #1f1f1f;\"\u003e are educational, clinician-led sessions designed to help you navigate common life challenges. Each month, we explore timely mental health topics—ranging from burnout and parenting to stress management and resilience—offering expert tips and practical tools you can apply immediately to your daily life.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KHPDS4HE0KRM5AVK3FCB1KW5\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eThe Seminar Experience\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003eSpring Health seminars are designed to be both informative and private. Each 60-minute session is led by a licensed clinician and consists of 50 minutes of expert-led content followed by a dedicated 10-minute live Q\u0026amp;A.\u003c/p\u003e\u003cp\u003eTo ensure a comfortable learning environment, all attendees remain off-camera and muted throughout the presentation. You can choose to participate as much or as little as you like—ask questions anonymously through the Q\u0026amp;A tool, or join the conversation in the chat (note that your name will be visible to other attendees in the chat thread).\u003c/p\u003e\u003ch5 id=\"h_01KHPDS4HF839K4P5VFNFQ2JTW\"\u003e\u003cstrong\u003eSession Quick Facts\u003c/strong\u003e\u003c/h5\u003e\u003cdiv\u003e\u003cfigure class=\"wysiwyg-table\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"border-color: #2F3941;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 20%;\"\u003e\n\u003ccol style=\"width: 80%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"background-color: #efefef; border-color: #2F3941;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTopic\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd style=\"background-color: #efefef; border-color: #2F3941;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDetails\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCost\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003eSeminars\u003cspan style=\"color: #1f1f1f;\"\u003e are a free, unlimited benefit for all U.S.-based Spring Health members\u003c/span\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePrivacy\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e100% confidential; your participation is never shared with your employer.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTechnology\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003eSeminars\u003cspan style=\"color: #1f1f1f;\"\u003e are hosted via Zoom and are accessible on computer, tablet, or mobile.\u003c/span\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAttendance\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eAvailable to U.S.-based members. We recommend parental discretion for younger attendees, as topics may cover sensitive adult subject matter.\u003c/span\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c/div\u003e\u003ch4 id=\"h_01KHPDH6883X2KJNR0XF30BP1F\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Participate\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003ch5 id=\"h_01KHPDH689C0D0S08MSPYRZ5CH\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eRegistering for a Session\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTo save your spot for an upcoming live event:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"eefa7502958f4cbb1475d2bf6b246dffe\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFind a Topic:\u003c/strong\u003e Visit the\u003c/span\u003e\u003ca href=\"https://webinars.springhealth.com/\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003e Upcoming Seminars page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e or look for an invitation in your email.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e3a7a547594d4c49549b61a1676af4a4f\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSign Up:\u003c/strong\u003e Enter your name, email, and sponsoring organization to verify participation eligibility.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e04d9258305452c8d2cb1c27d269e3c59\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eConfirm:\u003c/strong\u003e You will receive a confirmation email with a Zoom link to join the session.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003ch5 id=\"h_01KHPDH68B4WS8S3CKESA4E0WQ\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWatching a Replay\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eCan't make the live event? You don't have to miss out! \u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e5c152a0a4b56d119c5b4cf7792036068\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAutomatic Link:\u003c/strong\u003e All registrants receive an email with the recording link about 1–2 weeks after the live session.\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e8145f8f228d828493959a9ddf84a7aaa\"\u003e\n\u003cstrong\u003eSeminar\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e Library:\u003c/strong\u003e You can browse our full collection of previously recorded sessions anytime at our \u003c/span\u003e\u003ca href=\"https://webinars.springhealth.com/replay\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eSeminar Replays page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e.\u003c/span\u003e\u003ca href=\"https://webinars.springhealth.com/replay\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e \u003c/span\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KHPDH68EWKPY70D5D52H4DSR\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFrequently Asked Questions\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDo I need prior knowledge of the topic?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eNo. These sessions are designed for anyone curious about the subject. For a deeper, personalized dive, we recommend speaking with your Care Navigator.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCan I interact with other attendees?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf the session has high attendance, we may disable the public chat to minimize distractions, but the Q\u0026amp;A function remains open so you can message the panelists directly.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWhat technology do I need?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003eSeminars\u003cspan style=\"color: #1f1f1f;\"\u003e are hosted via \u003cstrong\u003eZoom\u003c/strong\u003e. You can join using a computer, tablet, or smartphone.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCan I ask the s\u003c/strong\u003e\u003c/span\u003e\u003cstrong\u003eeminar\u003c/strong\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003e host a question?\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYes. There will be a Q\u0026amp;A session with the hosting clinician at the end of each live s\u003c/span\u003eeminar\u003cspan style=\"color: #1f1f1f;\"\u003e. Given time limitations, not all questions may be answered live, but we’ll do our best! Afterward, we’ll send an email that addresses common questions asked during the session.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch5 id=\"h_01KHPDH68J4G7PFV3G5HXXGZYZ\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNeed Assistance?\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you have trouble registering or accessing a live session, please email \u003c/span\u003e\u003ca href=\"mailto:marketinginfo@springhealth.com\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003emarketinginfo@springhealth.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e. If a recording hasn't appeared in the library after 14 days, contact our support team.\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"thread). Session Quick Facts Topic Details \u003cem\u003eCost\u003c/em\u003e Seminars are a free, unlimited benefit for all U.S.-based","result_type":"article"},{"id":42961675121300,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/42961675121300.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/42961675121300-Inviting-Your-Provider-to-Join-Spring-Health","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":15,"upvote_count":8,"downvote_count":7,"section_id":24232046276500,"created_at":"2025-11-04T17:32:26Z","updated_at":"2026-10-01T15:36:25Z","name":"Inviting Your Provider to Join Spring Health","title":"Inviting Your Provider to Join Spring Health","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-09T14:24:55Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003cp data-start=\"48\" data-end=\"286\"\u003eWe understand that finding a provider you trust can take time. If you’re already working with a therapist or other mental health provider outside of Spring Health, you may be able to invite them to apply to join the Spring Health network.\u003cspan aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/p\u003e\u003cp data-start=\"288\" data-end=\"465\"\u003eTo use your sponsored Spring Health benefits, your provider must be active in the Spring Health network, and your appointments must be booked through the Spring Health platform.\u003c/p\u003e\u003ch4 id=\"h_01KX3M397JD1STS33NZASBBZHX\"\u003e\u003cstrong\u003eCheck Whether Your Provider Is Already in the Network\u003cspan aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/h4\u003e\u003cp data-start=\"525\" data-end=\"632\"\u003eIf you think your provider may already work with Spring Health, our Care Team can help verify this for you.\u003c/p\u003e\u003cp data-start=\"634\" data-end=\"684\"\u003eWhen you contact us, please share your provider’s:\u003c/p\u003e\u003cul data-start=\"686\" data-end=\"809\"\u003e\n\u003cli data-section-id=\"uzprjw\" data-start=\"686\" data-end=\"697\" data-list-item-id=\"e4de7079324c7d5aa13ebfc1555874d8e\"\u003eFull name\u003c/li\u003e\n\u003cli data-section-id=\"o6gmnu\" data-start=\"698\" data-end=\"728\" data-list-item-id=\"e37fe20798eaaeb19a9cf9c2ec8141183\"\u003ePractice name, if applicable\u003c/li\u003e\n\u003cli data-section-id=\"9srfzi\" data-start=\"729\" data-end=\"769\" data-list-item-id=\"e0562c9ffdbd6ad2765f28e755dab8f1f\"\u003eEmail address or website, if available\u003c/li\u003e\n\u003cli data-section-id=\"1ylxi89\" data-start=\"770\" data-end=\"809\" data-list-item-id=\"e89792aafeb8c08843313ec7e9238de94\"\u003eState or location where they practice\u003c/li\u003e\n\u003c/ul\u003e\u003cp data-start=\"811\" data-end=\"990\"\u003eThe Spring Health platform does not allow you to search for your provider by name directly, but our team can help confirm whether your provider is available through your benefits.\u003c/p\u003e\u003ch4 id=\"h_01KX3M491JN9G913PCHH2AG6HC\"\u003e\u003cstrong\u003eIf Your Provider Is Not in the Network\u003cspan aria-hidden=\"true\"\u003e\u003c/span\u003e\u003c/strong\u003e\u003c/h4\u003e\u003cp data-start=\"1035\" data-end=\"1115\"\u003eIf your provider is not currently part of Spring Health, you have a few options.\u003c/p\u003e\u003cp\u003e\u003cstrong data-start=\"1120\" data-end=\"1153\"\u003e1. Invite your provider to apply\u003c/strong\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"1155\" data-end=\"1216\"\u003eYour provider can apply to join the Spring Health network at: \u003ca data-start=\"1218\" data-end=\"1290\" target=\"_new\" rel=\"noopener\"\u003ehttps://springhealth.com/providers\u003c/a\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"1292\" data-end=\"1471\"\u003eJoining the network is not guaranteed. Providers must complete Spring Health’s application, credentialing, and onboarding process before they can see members through the platform.\u003c/p\u003e\u003cp\u003e\u003cstrong data-start=\"1476\" data-end=\"1510\"\u003e2. Ask Spring Health to reach out\u003c/strong\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"1512\" data-end=\"1702\"\u003eIf you’d like, you can share your provider’s contact information with our Care Team. We can pass their information along to the appropriate team to discuss joining the Spring Health network.\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"1704\" data-end=\"1781\"\u003ePlease have your provider’s name and email address ready when you contact us.\u003c/p\u003e\u003cp\u003e\u003cstrong data-start=\"1786\" data-end=\"1826\"\u003e3. Check your health insurance coverage\u003c/strong\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"1828\" data-end=\"2096\"\u003eIf your provider does not join Spring Health, they may still be covered by your primary health insurance or another benefit. Contact your insurance carrier directly to ask about in-network coverage, out-of-network benefits, reimbursement options, or private-pay costs.\u003c/p\u003e\u003cp\u003e\u003cstrong data-start=\"2101\" data-end=\"2136\"\u003e4. Explore Spring Health providers\u003c/strong\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"2138\" data-end=\"2377\"\u003eIf continuing with your current provider is not possible, you can browse available Spring Health providers in your account. Spring Health offers access to a diverse network of providers across many specialties, focus areas, and care types.\u003c/p\u003e\u003cp class=\"wysiwyg-indent2\" data-start=\"2379\" data-end=\"2450\"\u003eFor help finding a provider who fits your needs, contact the Care Team.\u003c/p\u003e\u003ch4 id=\"h_01KX3M491QX5YFWV73GM7YBH89\"\u003e\u003cstrong\u003eUsing Your Spring Health Benefits\u003c/strong\u003e\u003c/h4\u003e\u003cp data-start=\"2490\" data-end=\"2571\"\u003eYour sponsored Spring Health sessions can only be used for appointments that are:\u003c/p\u003e\u003cul data-start=\"2573\" data-end=\"2736\"\u003e\n\u003cli data-section-id=\"1coqid2\" data-start=\"2573\" data-end=\"2618\" data-list-item-id=\"e61ce2541c01dea5626a1602079ddf1cd\"\u003eWith a participating Spring Health provider\u003c/li\u003e\n\u003cli data-section-id=\"1lgf7hr\" data-start=\"2619\" data-end=\"2665\" data-list-item-id=\"eef0bbc137b77b7456812dbec58a34fe1\"\u003eScheduled through your Spring Health account\u003c/li\u003e\n\u003cli data-section-id=\"1ufde91\" data-start=\"2666\" data-end=\"2736\" data-list-item-id=\"e4a696e214484bd104faf8dc80ce8954b\"\u003eCompleted after the provider is active on the Spring Health platform\u003c/li\u003e\n\u003c/ul\u003e\u003cp data-start=\"2738\" data-end=\"2871\"\u003eSpring Health does not issue outside authorization codes, EAP codes, or retroactive approvals for care received outside the platform.\u003c/p\u003e\u003cp data-start=\"2873\" data-end=\"3107\"\u003eIf your provider applies and later joins Spring Health, any sessions you had with them outside the Spring Health platform before their activation date cannot be reimbursed, back-billed, or deducted from your sponsored session balance.\u003c/p\u003e\u003cp data-start=\"3109\" data-end=\"3293\"\u003eTo use your benefits with that provider, wait until their Spring Health profile is live, sign in to your account, and book your appointment directly through the Spring Health platform.\u003c/p\u003e\u003ch4 id=\"h_01KX3M491R4A5X817HJN186R7Z\"\u003e\u003cstrong\u003eNeed Help?\u003c/strong\u003e\u003c/h4\u003e\u003cp data-start=\"3310\" data-end=\"3490\" data-is-last-node=\"\" data-is-only-node=\"\"\u003eIf you’re unsure whether your provider is already in the network, want to share their contact information, or need help finding a new provider, contact the Spring Health Care Team.\u003c/p\u003e","user_segment_ids":[],"snippet":"out-of-network benefits, reimbursement options, or private-pay \u003cem\u003ecosts\u003c/em\u003e. 4. Explore Spring Health providers If continuing with your","result_type":"article"},{"id":15588030378516,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/15588030378516.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/15588030378516-How-to-Change-or-Cancel-Your-Upcoming-Sessions","author_id":13047698835604,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":72,"vote_count":540,"upvote_count":306,"downvote_count":234,"section_id":15587965644948,"created_at":"2023-05-12T00:05:49Z","updated_at":"2026-10-12T14:46:32Z","name":"How to Change or Cancel Your Upcoming Sessions","title":"How to Change or Cancel Your Upcoming Sessions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-29T13:15:41Z","user_segment_id":null,"permission_group_id":2072712,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eWe understand that life can be unpredictable. Whether a meeting ran late or a personal matter arose, you can easily manage your appointments through the Spring Health website or mobile app. Our goal is to make these adjustments as stress-free as possible while ensuring your provider is kept informed.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KG5Q6MSMPEF2R77MP9VRZRXJ\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Reschedule or Cancel an Appointment\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003ch5 id=\"h_01KG5Q6MSM7RP1M938760QS5G5\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOn a Desktop Web Browser\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e9910cf756c7a84651a5a9fcef809e403\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLog In:\u003c/strong\u003e \u003c/span\u003eNavigate to the following link: \u003ca href=\"https://care.springhealth.com/members/care_visits?tab=your-providers\"\u003e\u003cstrong\u003eSpring Health\u003c/strong\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e348d40ace33afd34105a1464bc2ae221\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFind Your Session:\u003c/strong\u003e \u003c/span\u003eLocate your upcoming session and click \u003cstrong\u003eView Session\u003c/strong\u003e under the specific appointment.\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ef1d0b21ab4da6a08358651840088f7fe\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTake Action:\u003c/strong\u003e Under the \u003cstrong\u003eManage Appointment\u003c/strong\u003e section, choose to either \u003cstrong\u003eReschedule\u003c/strong\u003e or \u003cstrong\u003eCancel\u003c/strong\u003e.\u003c/span\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e351377e49eab37cf473bab411addad8d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eRescheduling:\u003c/strong\u003e You will immediately see your provider’s calendar. Pick a new time and click Reschedule to confirm.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e71391cfd7670b60a975969ea6de1829b\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCanceling:\u003c/strong\u003e You will be prompted to confirm your choice. Once confirmed, the session will be removed from your calendar.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\u003ch5 id=\"h_01KG5Q6MSSASG2K2C3TDYSZ536\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOn the Mobile App\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e9070343f324435b7473c78367e98f962\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOpen the App:\u003c/strong\u003e Log into the Spring Health app.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e4a73f8c6a440e34b7bbd1d91d0277f0d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFind Your Session:\u003c/strong\u003e Tap the \u003cstrong\u003eAppointments\u003c/strong\u003e tab at the bottom of the screen and click \u003cstrong\u003eUpcoming\u003c/strong\u003e.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e5f08f9da5fd55bb7c5772b6ada34f52d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eManage:\u003c/strong\u003e Tap \u003cstrong\u003eView\u003c/strong\u003e on the session you wish to change.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"eaad99ebeea08f00121f5fadf1a34af61\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTake Action:\u003c/strong\u003e Scroll to the bottom of the appointment details and select \u003cstrong\u003eCancel\u003c/strong\u003e or \u003cstrong\u003eReschedule\u003c/strong\u003e. Follow the prompts to confirm your new time or cancellation.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you are experiencing technical difficulties and cannot reschedule or cancel through the portal or app, please reach out to us directly for assistance.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KG5Q6MSY3KTP7WKBG9TGA564\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eUnderstanding the 24-Hour Policy\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTo help ensure all members have timely access to care, we require at least 24 hours’ notice for \u003cstrong\u003eall\u003c/strong\u003e appointment changes.\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ea82b378056098d1bff2b30879083ad95\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eStandard Changes:\u003c/strong\u003e You may cancel or reschedule your appointment at no cost as long as the change is made \u003cstrong\u003emore than 24 hours\u003c/strong\u003e before your scheduled start time.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"eb6560f3e58029e02a67def491119cc1d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLate Changes:\u003c/strong\u003e If you need to cancel or reschedule within the 24-hour window, you will be prompted to acknowledge a \u003cem\u003eLate Cancellation Notice\u003c/em\u003e. To proceed, check the confirmation box and select \u003cstrong\u003eCancel Appointment\u003c/strong\u003e to notify your provider.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ea876882084b2e04e5138c3dba8a52397\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eMissed Appointments:\u003c/strong\u003e If you do not attend your session and do not process a formal cancellation, the appointment will be considered a \u003cstrong\u003emissed appointment\u003c/strong\u003e.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cblockquote\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eLate cancellations, rescheduling within 24 hours, or missed appointments will result in a penalty, such as a \u003cstrong\u003elate cancellation fee\u003c/strong\u003e or the \u003cstrong\u003eloss of an employer-sponsored session\u003c/strong\u003e, depending on your specific coverage plan.\u003c/span\u003e\u003c/p\u003e\u003c/blockquote\u003e\u003ch4 id=\"h_01KSSXQR7QC4PX0DAJZWRAQC45\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eOfficial Cancellation Requirements \u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTo avoid late cancellation and no-show penalties, your appointment must be formally cancelled or rescheduled through the platform outside of the 24-hour window. This formal cancellation can be processed by you, your provider, or our Care Team—however, simply notifying someone of your need to change or cancel the session does not officially cancel your appointment.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eSending your provider a direct message\u003cstrong\u003e does not cancel your appointment.\u003c/strong\u003e Providers have up to \u003cstrong\u003e72 hours to respond to direct messages\u003c/strong\u003e and are not expected to monitor their inbox for time-sensitive scheduling requests. To avoid an unintentional late penalty, always follow the formal cancellation steps rather than sending a message.\u003c/span\u003e\u003c/p\u003e\u003ch5 id=\"h_01KSSXQR7RJVDFXN6F011R2Z7Q\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eWhat to Do If Your Provider Has No Availability\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you need to reschedule your appointment outside of the 24-hour window but your provider currently has no upcoming availability listed on their calendar, we highly encourage you to cancel your current appointment first to protect your session balance or avoid a fee. Once cancelled, you can then message your provider directly to coordinate a new day and time for your next session.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you need help using our messaging feature for non-scheduling inquiries, please see our guide on \u003c/span\u003e\u003ca href=\"https://careteam.springhealth.com/hc/en-us/search/click?data=BAh7DjoHaWRsKwgUMVRCHCc6D2FjY291bnRfaWRpA7NfJDoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSJ1aHR0cHM6Ly9jYXJldGVhbS5zcHJpbmdoZWFsdGguY29tL2hjL2VuLXVzL2FydGljbGVzLzQzMDAyMzI1MzgxMzk2LUhvdy10by1NZXNzYWdlLVlvdXItUHJvdmlkZXItQmV0d2Vlbi1TZXNzaW9ucwY7CFQ6DnNlYXJjaF9pZEkiKTJkNDg2OTNjLTFjYmMtNDFmZS05NDM5LTVjYzNmYmU5ZTE1MwY7CEY6CXJhbmtpBjoLbG9jYWxlSSIKZW4tdXMGOwhUOgpxdWVyeUkiDm1lc3NhZ2luZwY7CFQ6EnJlc3VsdHNfY291bnRpEQ%3D%3D--006215cffc80601a0232d0bab6dd85c76c85de30\"\u003e\u003cem\u003e\u003cspan class=\"wysiwyg-underline\"\u003eHow to Message Your Provider Between Sessions\u003c/span\u003e\u003c/em\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cem\u003e.\u003c/em\u003e\u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"Changes: You may cancel or reschedule your appointment at no \u003cem\u003ecost\u003c/em\u003e as long as the change is made more than 24 hours before your","result_type":"article"},{"id":25111224461972,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/25111224461972.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/25111224461972-Accessing-Your-Billing-Dashboard-and-Payment-History","author_id":9300211419668,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-26,"vote_count":32,"upvote_count":3,"downvote_count":29,"section_id":37345446071188,"created_at":"2024-03-29T19:00:05Z","updated_at":"2026-10-23T14:50:18Z","name":"Accessing Your Billing Dashboard and Payment History","title":"Accessing Your Billing Dashboard and Payment History","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-17T19:23:21Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eWe want to ensure you have full visibility into your care costs and payment status. You can view your complete billing details and download your billing statements at any time. This allows you to track outstanding charges, pending invoices, and your full payment history—so you always know exactly where you stand.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KVBGJZ4ECGVQJM0QKSFTD7DP\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Access Your Billing Details\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eYou can find your billing information and statements in just a few steps:\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e86bb5ff9d3f39977c93232425403e6bd\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eLog In:\u003c/strong\u003e Access your Spring Health account via the mobile app or desktop browser.\u003c/span\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e6340dfd3aeb8269f627e18255cbeff5c\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNavigate to Your Billing and Payments:\u003c/strong\u003e Select the \u003c/span\u003e\u003ca href=\"https://care.springhealth.com/members/billing-and-payments\"\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-underline\"\u003eBilling\u003c/span\u003e\u003c/strong\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e tab to access your account history.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e618455aba6d6f72a97871357b2e470c7\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSelect Payments:\u003c/strong\u003e This dashboard will centralize all your session invoices.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e688e3c4bdc38caf125b8a2fd43717f04\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eChoose Action Required:\u003c/strong\u003e Review any listed charges or click \u003cstrong\u003eView Statement\u003c/strong\u003e to open and download a detailed PDF.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003ch4 id=\"h_01KVBGJZ4KCWHR7X60VBGNFNMZ\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNavigating Your Billing Page\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eOnce on your billing dashboard, you can use these dedicated sections to track and manage your balances:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e141edb8d17e218c067a26620c05e316e\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAction Required:\u003c/strong\u003e View specific, individual sessions tied to outstanding balances. From here, you can choose to settle your account balance in full or pay for individual charges one at a time.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ef5394d98737339686fef9e550312d3ce\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eView Statement:\u003c/strong\u003e Download a clean PDF version of your comprehensive balance details for your personal records or reimbursement tracking.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e8d474877289d5dd79443f76b3091e086\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePending Invoices:\u003c/strong\u003e Track appointments that are currently being systematically processed by Spring Health or reviewed by your insurance provider.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e639e2fd8766dd9030ce827f7cb43d828\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCompleted Invoices:\u003c/strong\u003e Review a clean list of all past bills that have already been fully settled.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"eab3fc82536aea1ee1e8966a12482b2a2\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eSponsored Sessions:\u003c/strong\u003e See exactly which of your historical visits were fully covered by your employer or the sponsoring organization providing your benefits.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e0d909490652a4a7faa7a4feb09c134e1\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePayment History:\u003c/strong\u003e Review a comprehensive list of all past transactions made on your account and instantly print separate transaction receipts.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KVBGJZ4Q3S6J4Y2H4ZW595A6\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eAccount Communication Options\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ef5f28655a380f9ac348995ee6a985091\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eChecking for Billing Emails:\u003c/strong\u003e All digital account statements and payment confirmations are automatically generated and sent from \u003c/span\u003e\u003ca href=\"mailto:patientbilling@springhealth.com\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003epatientbilling@springhealth.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e. If you are not seeing expected statements or payment alerts in your main inbox, please check your spam or junk folders, and add this address to your email provider's \"safe senders\" or contacts list.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e7a94deaf38aeb1af8bfd8da16cadc2f3\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePrefer Paper Statements?\u003c/strong\u003e If you prefer receiving physical mail over digital notices or wish to entirely opt out of email invoices, you can request paper-only billing. Please reach out to our support team, and an agent will adjust your account delivery settings.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e","user_segment_ids":[],"snippet":"We want to ensure you have full visibility into your care \u003cem\u003ecosts\u003c/em\u003e and payment status. You can view your complete billing details","result_type":"article"},{"id":46388709301396,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/46388709301396.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/46388709301396-Supportive-Community-Forums","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"upvote_count":0,"downvote_count":1,"section_id":46388705409044,"created_at":"2026-02-17T18:19:36Z","updated_at":"2026-06-29T15:57:27Z","name":"Supportive Community Forums","title":"Supportive Community Forums","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-29T15:57:27Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eCommunity Forums are small-group, interactive conversations designed to cultivate curiosity, connection, and support around topical mental health stressors. These sessions are intentional and inclusive spaces where you can engage with others navigating similar life experiences.\u003c/span\u003e\u003c/p\u003e\u003cblockquote\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCommunity Forums are supportive community spaces centered around peer connection; they are not group therapy and do not provide clinical treatment or individualized diagnoses.\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/blockquote\u003e\u003ch4 id=\"h_01KHREVWHQN32ST8SG5XJR5PHJ\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCommunity Forums Program Details\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp data-path-to-node=\"6\"\u003eCommunity Forums offer a unique opportunity to join small-group conversations focused on specific life stressors. Unlike traditional, passive webinars, these sessions are highly interactive, creating a space for true peer-to-peer connection. Each session is led by a licensed mental health provider who facilitates the discussion, ensures everyone is heard, and helps the group reflect on shared experiences.\u003c/p\u003e\u003cp data-path-to-node=\"7\"\u003eBecause these conversations are centered on real-time connection and member privacy, \u003cstrong data-path-to-node=\"7\" data-index-in-node=\"85\"\u003esessions are never recorded.\u003c/strong\u003e This ensures that you can speak openly and authentically within the group.\u003c/p\u003e\u003ch5 id=\"h_01KHREVWHSV9N579B7CT93NPT1\"\u003e\u003cstrong\u003eCommunity Forums At-A-Glance\u003c/strong\u003e\u003c/h5\u003e\u003cdiv\u003e\u003cfigure class=\"wysiwyg-table\" style=\"width: 100%;\"\u003e\u003ctable class=\"wysiwyg-table-resized\" style=\"border-color: #2F3941;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol style=\"width: 19%;\"\u003e\n\u003ccol style=\"width: 81%;\"\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"background-color: #efefef; border-color: #2F3941;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFeature\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003ctd style=\"background-color: #efefef; border-color: #2F3941;\"\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eDetails\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCost\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003eThese sessions are completely \u003cstrong data-path-to-node=\"8,1,1,0\" data-index-in-node=\"30\"\u003efree\u003c/strong\u003e for all eligible Spring Health members.\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eGroup Size\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003eTo ensure meaningful conversation and equal sharing time, sessions are strictly limited to \u003cstrong data-path-to-node=\"8,2,1,0\" data-index-in-node=\"91\"\u003e20 attendees\u003c/strong\u003e.\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003ePrivacy\u003c/strong\u003e\u003c/span\u003e\u003c/td\u003e\n\u003ctd style=\"border-color: #2F3941;\"\u003e\n\u003cstrong data-path-to-node=\"8,3,1,0\" data-index-in-node=\"0\"\u003e100% confidential.\u003c/strong\u003e No participation metrics, attendance lists, or discussion details are ever shared with your employer or sponsoring organization.\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\u003c/figure\u003e\u003c/div\u003e\u003ch4 id=\"h_01KHPD4ZQPWN3W95CFG4VSBJ1J\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eThe Session Experience\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003col\u003e\n\u003cli data-list-item-id=\"e6ba9f7dde967cb355fadbdfb6daba524\"\u003e\u003cp data-path-to-node=\"11,0,0\"\u003e\u003cstrong data-path-to-node=\"11,0,0\" data-index-in-node=\"0\"\u003eThe Introduction:\u003c/strong\u003e Your clinical guide will introduce the topic, lay out the community boundaries, and provide foundational background context.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e2523d03ab190e3c12611e2f8c203c9a1\"\u003e\u003cp data-path-to-node=\"11,1,0\"\u003e\u003cstrong data-path-to-node=\"11,1,0\" data-index-in-node=\"0\"\u003eFacilitated Discussion:\u003c/strong\u003e The guide will offer thoughtful prompts and key questions to encourage open sharing and validation among the group.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e5a821856fb2291e09325f27523e218d6\"\u003e\u003cp data-path-to-node=\"11,2,0\"\u003e\u003cstrong data-path-to-node=\"11,2,0\" data-index-in-node=\"0\"\u003eReflective Closing:\u003c/strong\u003e The session ends with a summary of key takeaways, a moment for personal or group reflection, and information on how to access deeper resource materials.\u003c/p\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003ch4 id=\"h_01KHPD4ZQRX70CGS3AYXY2H7RA\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eHow to Participate\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003ch5 id=\"h_01KHPD4ZQRVZ33P9X97ZGTF3F2\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eFinding \u0026amp; Registering for a Session\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e302eca0f271441f2b1c45234851ca2fd\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eBrowse Sessions:\u003c/strong\u003e Visit the \u003c/span\u003e\u003ca href=\"https://wellsprings.springhealth.com/upcoming-sessions\"\u003e\u003cspan style=\"color: #096ECC;\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eCommunity Forums\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"wysiwyg-underline\"\u003e Upcoming Sessions page\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e1c328c825e957e2498771ffbcf1583af\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eGlobal Events:\u003c/strong\u003e If you are outside the U.S., check the\u003c/span\u003e\u003ca href=\"https://globalevents.springhealth.com/upcoming-sessions\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003e Global Schedule here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e1d2105181bb877df1bd9a64e6f636964\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eRegistration:\u003c/strong\u003e After signing up, you will receive a confirmation email with a link to join the session.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch5 id=\"h_01KHPD4ZQY4XGGV16GN92Z6PWE\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCancellations \u0026amp; Waitlists\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"e7d489b5e431b263beeeb47ca919eef5f\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eIf a session is full:\u003c/strong\u003e You can\u003c/span\u003e\u003ca href=\"https://docs.google.com/forms/d/e/1FAIpQLSfyIUii7sEGv23Kt1Rtg5xf0AiDtfWGI-QBn50n4zKEIgOzjQ/viewform\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003e join the waitlist here\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e. New time slots are often added based on demand.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli data-list-item-id=\"e5914d5792e697d742e47ca49137bac5e\"\u003e\n\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eTo cancel your spot:\u003c/strong\u003e Please email \u003c/span\u003e\u003ca href=\"mailto:wellsprings@springhealth.com\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003ewellsprings@springhealth.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e so your seat can be offered to someone on the waitlist.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\u003ch5 id=\"h_01KWA1HW79CCEC2K8AF3MB17P8\"\u003e\u003cstrong data-path-to-node=\"16\" data-index-in-node=\"0\"\u003eJoining Your Session on Event Day\u003c/strong\u003e\u003c/h5\u003e\u003cp data-path-to-node=\"17\"\u003eYou can access your virtual room in three simple ways depending on your notification preferences:\u003c/p\u003e\u003cul data-path-to-node=\"18\"\u003e\n\u003cli data-list-item-id=\"e088a3178d5918b2e1faa5551dfa41346\"\u003e\u003cp data-path-to-node=\"18,0,0\"\u003e\u003cstrong data-path-to-node=\"18,0,0\" data-index-in-node=\"0\"\u003eOption A (Email):\u003c/strong\u003e Open your registration confirmation email and click the unique link to join.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"e5cd38667ef356402a20762c2d6733881\"\u003e\u003cp data-path-to-node=\"18,1,0\"\u003e\u003cstrong data-path-to-node=\"18,1,0\" data-index-in-node=\"0\"\u003eOption B (Text Message):\u003c/strong\u003e If you opted into SMS text alerts during registration, \u003cstrong data-path-to-node=\"18,1,0\" data-index-in-node=\"80\"\u003eyou will receive a direct text message containing your secure meeting link\u003c/strong\u003e shortly before the session starts. Simply tap the link from your smartphone to jump straight into the room.\u003c/p\u003e\u003c/li\u003e\n\u003cli data-list-item-id=\"ec940004cc8ddc6eaa17d86fb1aacdbb8\"\u003e\u003cp data-path-to-node=\"18,2,0\"\u003e\u003cstrong data-path-to-node=\"18,2,0\" data-index-in-node=\"0\"\u003eOption C (Member Dashboard):\u003c/strong\u003e Log into your Spring Health portal on the web or mobile app and click the active banner on your homepage.\u003c/p\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003ch4 id=\"h_01KHPD4ZR0Q13DV5RZS8BHPN6K\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eCommunity Guidelines\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eTo ensure a safe environment for everyone, we ask participants to:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e187e758064fe454fb134ca147a53f31d\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eListen:\u003c/strong\u003e Hold space for others to hear and be heard.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"ee904561933ccf64aa3dce1aee1a4c087\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eReflect:\u003c/strong\u003e Be kind, open-minded, and respectful of different life experiences.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e34977871a7f214f8f534b8f79769dddf\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eStay Present:\u003c/strong\u003e Active participation is encouraged, though you only share what you are comfortable with.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #1f1f1f;\" data-list-item-id=\"e8f0124d28949ef448e5c85f2b65a5b8a\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNo \"Right\" Answers:\u003c/strong\u003e Community Forums are about your personal perspective and lived truth.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e \u003c/p\u003e\u003ch5 id=\"h_01KHPD4ZR447ADFVTB4J5HR4W1\"\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e\u003cstrong\u003eNeed Assistance?\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp\u003e\u003cspan style=\"color: #1f1f1f;\"\u003eIf you have trouble registering or need more information, please reach out to the team at \u003c/span\u003e\u003ca href=\"mailto:wellsprings@springhealth.com\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003ewellsprings@springhealth.com\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"color: #1f1f1f;\"\u003e. \u003c/span\u003e\u003c/p\u003e","user_segment_ids":[],"snippet":"Community Forums At-A-Glance Feature Details \u003cem\u003eCost\u003c/em\u003e These sessions are completely free for all eligible Spring","result_type":"article"},{"id":45708285302164,"url":"https://spring.zendesk.com/api/v2/help_center/en-us/articles/45708285302164.json","html_url":"https://careteam.springhealth.com/hc/en-us/articles/45708285302164-Navigating-Out-of-Network-Insurance-Claims","author_id":7639151202196,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-29,"vote_count":45,"upvote_count":8,"downvote_count":37,"section_id":36852773575828,"created_at":"2026-01-27T13:57:40Z","updated_at":"2026-10-27T16:17:09Z","name":"Navigating Out-of-Network Insurance Claims","title":"Navigating Out-of-Network Insurance Claims","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-06-17T12:34:42Z","user_segment_id":null,"permission_group_id":2072732,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eWe understand that navigating insurance can be complex, especially if your coverage is out-of-network. While Spring Health is unable to bill out-of-network insurance carriers directly, we are fully committed to providing you with the documentation you need to seek potential reimbursement from your plan.\u003c/p\u003e\u003ch4 id=\"h_01KFZVS3MH8GMKCRVBTK0DV20A\"\u003e\u003cstrong\u003eOut-of-Network (OON) Reimbursement\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003e\u003cspan style=\"color: #150c06;\"\u003eIf Spring Health is out-of-network for your plan, you may still be eligible for reimbursement from your insurance company depending on your specific benefits. We highly recommend calling the number on the back of your insurance card to confirm your Out-of-Network Behavioral Health benefits before you begin care.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KVAS5Z1DWAJVSPJBV59Y61EY\"\u003e\u003cspan style=\"color: #150c06;\"\u003e\u003cstrong\u003eImportant Financial Disclosures\u003c/strong\u003e\u003c/span\u003e\u003c/h4\u003e\u003ch5 class=\"wysiwyg-indent1\" id=\"h_01KVAS5Z1ENB1N8WNT6R094DY5\"\u003e\u003cspan style=\"color: #150c06;\"\u003e\u003cstrong\u003eUnderstanding Balance Billing Risk\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp class=\"wysiwyg-indent0.8333333333333334 wysiwyg-indent1\"\u003e\u003cspan style=\"color: #150c06;\"\u003eIf Spring Health is out-of-network for your plan, you may be subject to \u003cstrong\u003ebalance billing\u003c/strong\u003e. This means you could be held responsible for paying the full difference between Spring Health’s standard service charge and the \"allowed amount\" your insurance plan chooses to cover. To avoid unexpected out-of-pocket expenses, please confirm your out-of-network cost-sharing responsibilities with your insurance carrier beforehand.\u003c/span\u003e\u003c/p\u003e\u003ch5 class=\"wysiwyg-indent1\" id=\"h_01KVAS5Z1H2NX5G5K62KNXFXVK\"\u003e\u003cspan style=\"color: #150c06;\"\u003e\u003cstrong\u003ePrior Authorization Requirements\u003c/strong\u003e\u003c/span\u003e\u003c/h5\u003e\u003cp class=\"wysiwyg-indent0.8333333333333334 wysiwyg-indent1\"\u003e\u003cspan style=\"color: #150c06;\"\u003eSome insurance plans strictly require you to obtain a \u003cstrong\u003eprior authorization (PA)\u003c/strong\u003e before you receive out-of-network mental health services. \u003cstrong\u003eSpring Health does not submit, manage, or appeal prior authorizations on behalf of members.\u003c/strong\u003e You are entirely responsible for contacting your insurance carrier directly to request and secure any necessary authorizations before starting care.\u003c/span\u003e\u003c/p\u003e\u003ch4 id=\"h_01KFZVS3MJ7YT2YTMB91037D2W\"\u003e\u003cstrong\u003eWhat is a Superbill?\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eA \u003cstrong\u003eSuperbill\u003c/strong\u003e is an itemized document designed specifically for insurance companies. It includes the procedure codes (CPT) and diagnosis codes (ICD-10) that your carrier needs to process a claim for potential reimbursement. \u003c/p\u003e\u003ch4 id=\"h_01KFZVS3MKFP6CNJS6W1SQP15E\"\u003e\u003cstrong\u003eHow to Request Your Superbill\u003c/strong\u003e\u003c/h4\u003e\u003cp\u003eTo ensure your request is handled efficiently, please have your desired date range ready (e.g., \u003cem\u003eJanuary 1st, 2025 to March 31st, 2025\u003c/em\u003e) and follow these steps:\u003c/p\u003e\u003col\u003e\n\u003cli data-list-item-id=\"edca96e8a52eabf73811cf16ea43636b3\"\u003e\n\u003cstrong\u003eConfirm Your Email:\u003c/strong\u003e Confirm your email address is correct in your \u003cstrong\u003eAccount Settings\u003c/strong\u003e.\u003c/li\u003e\n\u003cli data-list-item-id=\"e4aebb6101529c010ccaa33c0979e8ddb\"\u003e\n\u003cstrong\u003eContact Our Team:\u003c/strong\u003e Reach out to our Care Team to initiate your request.\u003c/li\u003e\n\u003cli data-list-item-id=\"e8bb18698f57127cb2340256f01c36eaa\"\u003e\n\u003cstrong\u003eDetail Your Request:\u003c/strong\u003e In the request description, specify your request for a \u003cstrong\u003eSuperbill\u003c/strong\u003e and the date range you need.\u003c/li\u003e\n\u003c/ol\u003e\u003cp\u003eOnce your request is processed by our Member Billing Support team, your superbill will be sent as a digital attachment directly to your email address on file.\u003c/p\u003e\u003cp\u003eIf you don't see your superbill after our team has confirmed your request, check your spam folder for an email from our Spring Health billing team. Superbills are generated upon request; if you haven't requested one yet, please reach out to our team.\u003c/p\u003e","user_segment_ids":[],"snippet":"out-of-pocket expenses, please confirm your out-of-network \u003cem\u003ecost\u003c/em\u003e-sharing responsibilities with your insurance carrier beforehand","result_type":"article"}]}